Build resilience for a volatile supply chain.

Glean connects the knowledge supply chain teams need across the systems where work happens, including ERPs, warehouse management systems, CRMs, data lakes, and collaboration tools. Instead of checking each system separately, planners, buyers, logistics teams, and operators can ask questions and get answers grounded in operational context: orders, inventory, suppliers, shipments, policies, and exceptions. That means less time stitching together updates and more time making decisions.

If you already use Copilot, Gemini, or internal AI tools, Glean complements the AI tools teams already use by giving employees a governed way to work across company knowledge, not just one productivity suite or narrow workflow. It connects business systems, respects permissions, and brings together the people, data, and process context behind supply chain work. Teams can use Glean as an AI coworker or as the context layer that makes other assistants and agents more useful across the business.

Glean can help teams make legacy and on-prem information usable without requiring a full re-platform first. Depending on the environment, organizations can connect approved systems directly or bring in context through APIs, connectors, integration layers, or mirrored sources. The goal is to surface trusted information from legacy systems in everyday workflows while broader modernization continues on its own timeline.

The fastest results usually come from high-frequency workflows where teams need to pull information from many systems under pressure. Common starting points include order and shipment exceptions, inventory questions, supplier and carrier coordination, SOP lookup, onboarding, and cross-functional issue resolution. These use cases reduce search time and manual synthesis quickly, which helps teams see value early and build adoption.

Glean respects source-system permissions, so employees only see information they’re authorized to access. It also supports permission-aware retrieval, sensitive data protection, governance policies, and deployment options designed for enterprise security requirements. That helps supply chain teams use shared knowledge across plants, 3PLs, and regions without weakening controls around operational, supplier, or contractual data.

The best rollouts start with specific, high-frequency workflows where fragmented information slows teams down. Glean helps planners, warehouse supervisors, buyers, and logistics coordinators with the work they already do: finding SOPs, resolving exceptions, checking supplier context, or onboarding faster. Role-specific examples and early wins build more trust than broad AI messaging.

Measure Glean against the operational work it is meant to improve. Useful metrics include time saved finding information, faster issue resolution, reduced duplicate work, shorter onboarding time, fewer escalations, improved service levels, and faster response during disruptions. The most useful ROI story connects productivity gains to outcomes that matter in planning and execution.

Timelines depend on scope, the systems connected, and security requirements. Many teams start with a focused pilot across a small set of systems and workflows, then expand once the value is clear. Typical resources include a business owner, IT and security support, admins for the first systems connected, and a small group of users who can validate use cases in real work.

Glean helps preserve data-sharing boundaries by enforcing source-system permissions and least-privilege access when retrieving information. In multi-enterprise supply chains, different users and teams may need access to different information based on their role and relationship to the business. Glean helps make shared operational knowledge easier to use while keeping sensitive internal, contractual, and performance data appropriately controlled.

After acquisitions, supply chain teams often need to work across overlapping systems before those systems are fully consolidated. Glean creates a unified way to find and use context across existing sources, such as contracts, orders, inventory positions, and shipment records. Teams can get a more useful cross-system view now while longer-term integration and harmonization work continues.