AI in Customer Service: Faster Resolutions, Happier Customers

Discover how leading organizations are transforming customer support with AI in this webinar, “AI in Customer Service.” Hear from Glean’s Head of Technical Services and Support and Infineon’s Global Head of Customer Experience as they share actionable strategies to tackle today’s biggest support challenges—including ticket backlogs, agent burnout, and rising customer expectations.

Learn how top teams are:

• Reducing ticket resolution times by up to 20%
• Increasing First Call Resolution by 17% or more
• Cutting agent onboarding from four months to just one

Whether you’re looking to empower your agents, reduce churn and burnout, or deliver the exceptional service your customers demand, this session provides practical insights on AI integration, agent enablement, and best practices to modernize your support operations.

Don’t let your team—or your customers—fall behind: watch now to start your journey toward faster resolutions and happier customers.