Unlocking the power of enterprise search with LLM technology: A comprehensive exploration

Alan Yiu


In the dynamic landscape of Natural Language Processing (NLP), the integration of Large Language Models (LLMs) is reshaping the enterprise search paradigm. This introduction of sophisticated language models signifies a transformative shift in search engines, moving beyond conventional keyword matching to embrace semantic search functionality. As organizations grapple with the complexities of data discovery, advance of large language models (LLMs) and generative AI has unlocked the potential of delivering more refined search experiences

Challenges in enterprise search

Enterprise search, despite its critical role in information retrieval, faces a myriad of challenges that impact the efficiency and quality of results. Managing vast volumes of data stored in diverse formats, ensuring data quality and accuracy, breaking down information silos, achieving contextual understanding, implementing robust security measures, addressing scalability and performance concerns, and enhancing user experience through personalization are among the multifaceted challenges organizations encounter.

How LLM solves these challenges

Leveraging the capabilities of LLMs, such as ChatGPT, presents multiple solutions to the challenges in enterprise search:

  • Improved accuracy: LLMs enhance language understanding, providing highly relevant search results that significantly improve accuracy.
  • Semantic search: Going beyond traditional keyword matching, LLMs enable semantic search by comprehending the deeper meaning and intent behind user queries, delivering contextually relevant results.
  • Natural language queries: LLM-powered enterprise search allows users to formulate queries in natural language, enhancing the search experience with intuitive and user-friendly interactions.
  • Multimodal search: LLMs process diverse data types, supporting the development of multimodal search applications capable of retrieving information from various sources and formats.
  • Deep information retrieval: LLMs understand complex documents, enabling deep information retrieval and extraction of valuable insights from extensive content.
  • Personalized search: Leveraging user preferences, LLM-powered search tailors results to individual users, providing a personalized and satisfying user experience.
  • Efficient knowledge discovery: LLMs excel in knowledge discovery, uncovering relationships, patterns, and insights within vast datasets, offering valuable knowledge to users.
  • Continuous improvement: LLMs can be fine-tuned with new data, ensuring continuous improvement in search results as the model learns from user interactions and feedback.

Glean's generative LLM adaptive AI in action

Glean's enterprise search functionality is propelled by advanced search and retrieval engine. The meticulous process begins with a content crawler that navigates diverse connectors tailored for each application. This exhaustive search fills the knowledge graph with information, including a deep understanding of individuals within the organization. Glean compiles this data into a centralized search index, which users can access through various channels, utilizing deep learning and semantic search techniques for enhanced understanding and relevance.

User-friendly setup with customizability:

Glean's search solution is not only powerful but also user-friendly. Fully customizable to meet the unique needs of each enterprise, Glean minimizes operational overhead, requiring no third-party engagements. This simplicity makes Glean an efficient and accessible tool for workplace search, promoting widespread adoption across organizations.

Retrieval augmented generation (RAG) process:

Glean's Retrieval Augmented Generation (RAG) process seamlessly integrates user queries with advanced adaptive AI and LLM models. By retrieving relevant information from the knowledge graph, Glean provides the LLM with context to generate intelligent, fact-based answers. Prioritizing data governance and privacy, RAG ensures responses are based only on information users have permission to access.


In conclusion, Glean's LLM search functionality, enriched by advanced AI technologies and the RAG process, stands as a powerhouse for enterprise knowledge discovery. The commitment to relevance, accuracy, and user-friendliness positions Glean as a beacon in workplace search, offering organizations a robust solution to navigate the vast landscape of enterprise information. As LLM technology continues to evolve, the future of enterprise search holds the promise of even more accurate, intuitive, and personalized knowledge discovery experiences. Learn more about Glean’s Gen AI.

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