Last updated: September 13, 2021
This policy will cover information that we collect when you use our product. If you do not agree with this policy, then please do not access or use our Services.
Information through usage of the product
We collect certain usage data, along with the name and email of users, to improve product quality. This usage data never includes customer sensitive information such as user queries, search results, document contents or any document metadata. Examples of usage data include things like searches per day, number of result clicks, clicks broken out by data sources (e.g. Drive, Confluence, etc), and search latency.
Information you provide via user feedback or support channels
When a user sends us specific feedback through the product, we collect their name and work email address in order to be able to contact them for any necessary follow ups.
Device and connection information
We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.
Email usage within the product
Glean’s unified search product only shows search results that a user has access to. Each user authenticates via SSO and Glean maintains all permission access based on an email address. The Glean app will only use emails in order to enforce permissions on documents presented to users.
To improve the product
Our only goal is to make the product as valuable for our users as possible.
Our product team uses the information to track the usage of the different features in the product and prioritize future development.
Sharing with our product team
The members of our product team will have access to the anonymized metrics above. Specific Glean team members who are corresponding with a user after receiving user feedback will have access to name and email so they can follow up appropriately.
Sharing with third parties
We do not sell any information to third parties. We share information with certain third parties (Google Analytics and Intercom Inc.) that help us operate and improve our service (please review the Storage and security section below).
Storage and security
We store the usage data inside of an encrypted database, inaccessible from the internet.
Additionally, we use third-party analytics services (Google Analytics and Intercom Inc.) to store certain non-sensitive usage metrics. In Intercom, that information is associated with the name and email of the users. In Google Analytics, the information is stored in an anonymized form.
How long we keep information
The usage data is kept for 9 months.
The usage data is stored in a GCP project in the United States.
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
Unless the request you’d like to make is detailed below, please contact us directly.
Access and update your information
Our Services allow you to find certain information about you from within Glean. For example, you can search for your name in the tool to find information from the various data sources that we index.
You can update your information in each of those various data sources and that will then be updated in our system (typically within a few minutes).
Deactivate your account
If you no longer wish to use our Services, your administrator may be able to deactivate your account. Please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact us through email or the product feedback feature.
Please be aware that deactivating your account does not delete your information; your information remains visible to other users based on your past participation within the Services.
Opt out of communications
We will occasionally send emails with product updates or related information. You can opt out of receiving those emails through the unsubscribe link.