Terms of Service

Last Updated May 17, 2024

This Master Service Agreement (the “Agreement”) governs the use of the Service (defined below), and includes the Service Level Agreement found in Exhibit A (the “SLA”), any support plans in Exhibit B, any applicable Data Processing Addendum (“DPA”) in Exhibit C, and Security Overview in Exhibit D, all of which are hereby incorporated by reference in their entirety. This is a legal agreement between Glean Technologies, Inc. (“Glean”) and you or the entity that you represent (“Customer”). By accepting this Agreement, either by physically signing this Agreement, by clicking a box or button indicating your acceptance, by executing an order form or similar instrument that references this Agreement, or by accessing the Service, you agree to the terms of this Agreement. If you do not agree with the terms of this Agreement, you must not accept this Agreement, and may not use or access the Service.

1. Definitions

1.1 An “Affiliate” of a party means any entity that directly or indirectly controls, is controlled by, or is under common control with the party. For purposes of this definition, “control” means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of the party.

1.2 “Customer Data” means Customer’s content and application data uploaded by or on behalf of Customer to the Service.

1.3 “Customer Personal Data” means Customer Data that is Personal Data owned or controlled by Customer and which Glean, a Glean affiliate or subcontractor may process in the course of providing the Service.

1.4 “Documentation” means any documents regarding the Service made available to Customer by Glean, including user guides made available to Customer within the Service itself.

1.5 “Downtime Period” means the same as defined in the SLA.

1.6 “Effective Date” means the date Customer accepts the terms of this Agreement.

1.7 “Order” means an order form or other agreed upon legally binding document placed by Customer that specifies a subscription period, license quantities, description of the Service, and any ancillary services such as support and professional services purchased by Customer

1.8 “Personal Data” means (i) any information relating to an identified or identifiable natural person; and/or (ii) any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Unless prohibited by applicable laws or regulations, Personal Data shall not include information or data that is anonymized, deidentified and/or compiled on a generic basis and which does not name or identify a specific person.

1.9 “Service” means the cloud-based software as a service offering purchased by Customer as specified in an applicable Order. The Service includes all updates, copies, modifications, and derivative works thereof. The Service does not include software that originates from Customer or a third party and interoperates with the Service. Glean shall be deemed to have accepted an Order if it supplies the Services to the Customer.

1.10 “Term” means the longer of: (1) one year from the Effective Date; or (2) the period from the Effective Date until the date the last subscription period in any Order expires. If a Customer terminates any individual Services, any remaining Services, and this Agreement shall remain in force for the periods described in this section.

2. Customer License

2.1 License to Use the Service; Service and Support.

Subject to Customer’s compliance with this Agreement and Customer’s payment of all fees due, for the duration of the applicable subscription period, Glean grants Customer a limited, non-exclusive, non-sublicensable, non-transferable (except as may be expressly permitted herein) revocable, right to access and use the Service in accordance with any Documentation, solely for Customer’s internal business purposes, limited to the quantities and any other limitations set forth in the applicable Order. Customer may use the Service for the benefit of its Affiliates, and Affiliates may use the Service for their own benefit, limited to the quantities and any other limitations as set forth in the applicable Order and subject to compliance with all terms of this Agreement. Customer guarantees that each Affiliate will fully perform its obligations hereunder, and Customer is responsible for any breach of this Agreement by its Affiliates. Glean will use commercially reasonable efforts to provide availability for the Service during the applicable subscription period in accordance with the SLA. Notwithstanding anything to the contrary in this Agreement, any use of the Service by Customer or its users that threatens the security, integrity or availability of the Service (in Glean’s reasonable judgment) may result in the immediate suspension of Customer’s access to the Service; however, Glean will use commercially reasonable efforts to provide Customer with notice and an opportunity to remedy such breach or threat prior to such suspension. During the applicable subscription period, Glean will provide support services to Customer purchased under an applicable Order.

2.2 Suspension and Discontinuation of Service.

Glean shall have the right to suspend the provision of the Services and/or deny the Customer's access to the Services without first hearing the Customer due to (a) a significant data security risk to the Database Services, (b) if applicable law or a court or administrative order requires Glean to do so, (c) if Glean becomes aware of, or reasonably suspects, any activities of the Customer or its authorized users that infringe on Glean’s Acceptable Use Policy or if the Customer has violated these this Agreement or other agreements or guidelines which maybe be associated with use of the Services (d) if the Services are used contrary to, or for a purpose prohibited by this Agreement, applicable laws or court or administrative orders, or (e) the Services are used in a manner that jeopardizes the provision of the Services to other users. Glean shall promptly notify the Customer of the suspension of the Services under this section as well as the grounds for such suspension and shall use its best efforts to resolve the issue with the Customer without undue delay. The Customer understands that the Services are hosted by a subprocessors of Glean chosen by the Customer from the options provided by Glean on the website or applicable Order. Such subprocessors may reserve rights to discontinue their hosting at any time. Glean shall not be liable in any way for any discontinuation of such services provided by subprocessors. Glean undertakes to inform the Customer of such discontinuation without delay after having become aware of any third party plans to discontinue the provision of subprocessor hosting services affecting the Customer.

2.3 Subscription Period; Term of Agreement.

Subject to Customer’s compliance with its obligations under this Agreement, Customer may use the Service for the duration of Customer’s subscription specified in the applicable Order. If Customer does not renew the subscription to the Service on or before the subscription period renewal date, Customer’s right to use the Service terminates and the Service will no longer operate. The Agreement will remain in effect for the Term.

3. Customer Obligations.

3.1 Use of the Service:

‍Customer will not, nor will Customer assist others to: (i) copy or distribute the Service or Documentation (except for a reasonable number of copies of the Documentation for internal use) or modify, encumber, enhance or create any derivative works of the Service or Documentation, including without limitation, customization, translation or localization; (ii) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or the underlying ideas, algorithms, structure, sequence and organization of the Service; (iii) sell, license, sublicense, rent, lease, lend or transfer the Documentation or Service or provide, disclose or use the Service or Documentation for the benefit of any third party,; (iv) remove, alter or obscure any patent, copyright, trademark or other proprietary notices on the Service or Documentation; (v) publish or disclose to any third party any technical features or specifications, performance, functionality, or benchmark tests, or comparative or competitive analyses relating to the Service and free trials; (vi) access or use the Service or Documentation to promote, distribute, sell, or support any product or service competitive with Glean; (vii) violate or circumvent any technological restrictions in the Service; (viii) use the Service for any purpose or in any manner not authorized by this Agreement; (ix) use the Service in violation of any applicable local, federal, or other laws and regulations; or (x) host, support, use or otherwise deploy the Service as a service on behalf of any unaffiliated third party without Glean’s express written agreement. Customer must promptly notify Glean of any unauthorized use of or access to the Service purchased by Customer.

3.2 Customer Credentials:

Customer is responsible for using a key management system for secure storage of Customer’s passwords, keys or other access authentication methods to access the Services (“Credentials”). Customer acknowledges and agrees that Glean is unable and has no obligation to recover Customer’s Credentials if lost by the Customer. Customer acknowledges the loss of such Credentials by Customer may result in the loss of access to Customer Data. Customer is responsible for maintaining the confidentiality of all usernames and passwords required for its use of and access to the Service and for all activities conducted in connection therewith.

3.3 Customer Data in Service:

Customer shall only upload Customer Data to the Service that it has the authority to upload.

4. Fees

4.1 General:

The rates applicable for the Service are disclosed in the applicable Order. Unless otherwise specified in the Order, fees for overuse of the Service will be on a pro rata basis, and such overages will be invoiced separately.

4.2 Invoicing:

Unless otherwise stated in the applicable Order, all fees are due and payable within thirty (30) days of Customer’s receipt of Glean’s invoice.

4.3 Renewal Price Adjustment:

Unless otherwise stated in the applicable Order, all fees for renewal of Services will increase by seven and a half percent (7.5%) over the then current Term’s fees. Glean will inform the Customer of such change at least thirty (30) days before implementing such change. Use of the Service beyond such date will be deemed as acceptance of the new fees.

4.4 Taxes:

All fees quoted are exclusive of sales, value added, or other applicable tax.

5. Proprietary Rights

5.1 Customer Data:

As between Glean and Customer, Customer owns Customer Data. Customer grants to Glean, its Affiliates and applicable contractors a worldwide, limited-term license to host, copy, transmit and display Customer Data, as reasonably necessary for Glean to provide the Service in accordance with this Agreement. Subject to the limited licenses granted herein, Glean acquires no right, title or interest in or to any Customer Data. Customer shall be responsible for the accuracy, quality and legality of Customer Data and the means by which Customer acquired Customer Data.

5.2 Service:

As between Glean and Customer, Glean and its licensors retain all rights, title, and interest in and to the Service, Documentation, support services and professional Services, including all copies, modifications, and derivative works thereof and all intellectual property rights therein. Glean grants to Customer a worldwide, nonexclusive, non-transferable, non-sublicensable right to use the support services and/or professional services solely for Customer’s use with the Service during the applicable subscription period. This Agreement does not grant Customer any rights not expressly set forth herein. Customer may elect to provide suggestions, requests for enhancements or functionality, or other feedback to Glean relating to the operation of the Service (“Feedback”). Glean will conspicuously inform Customer when it is soliciting or acquiring such Feedback. If Customer, in its sole discretion, provides Feedback, Customer hereby grants Glean a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into its products and services any Feedback as it sees fit without obligation or restriction of any kind.

5.3 Open Source Software:

‍Customer can access any notice and attribution files for any applicable open-source software distributed with, hosted with, provided with or otherwise made use of with the Service upon request.

6. Audit

6.1 Standard Audits:

‍During the Term and for a period of one (1) year thereafter, Glean (or its independent third-party auditors) has the right, upon reasonable notice, to reasonably audit Customer’s relevant systems and records to confirm Customer’s compliance with this Agreement. Glean may conduct no more than one (1) audit per twelve (12) month period and Customer shall reasonably cooperate with Glean (or its independent third-party auditors) for such audit. Glean shall conduct such audit during Customer’s regular business hours and in a way designed to minimize business disruption. If an audit discloses Customer has installed, accessed, used, or otherwise permitted use of or access to the Service in a manner that is not expressly permitted by this Agreement, Customer agrees to promptly pay Glean for any unpaid fees for such use or access to the Service, in addition to the cost of such audit.

6.2 Additional Audits:

In addition to the above, Glean may conduct one additional audit if Customer is in breach of any obligations under this Agreement.

7. Insurance

7.1 Coverage:

Glean will obtain and keep in effect for the duration of the Term, at Glean’s expense, insurance coverage as follows:

7.1.1 commercial general liability insurance with policy limits equal to $1,000,000 per occurrence and $1,000,000 in the aggregate, covering operations by or on behalf of Supplier;

7.1.2 professional liability or errors and omissions insurance, with policy limits equal to $1,000,000 annual aggregate;

7.1.3 workers’ compensation as required by law and employer’s liability insurance with policy equal to $1,000,000 coverage in the minimum amount of $1,000,000 per each accident/each employee;

7.1.4 umbrella liability insurance with policy limits of $3,000,000 per occurrence and in the aggregate; andmbrella liability insurance with policy limits of $3,000,000 per occurrence and in the aggregate; and

7.1.5 cyber liability insurance coverage with policy limits of $3,000,000 per occurrence and in the aggregate.

7.2 Certificates:

Certificate of insurance evidencing the above coverage, limits and endorsements will be furnished to Customer within ten (10) business days of Customer’s request. Glean will endeavor to provide Customer thirty (30) days’ written notice prior to cancellation or intent not to renew any insurance coverage required to be maintained by the Agreement. All insurance policies will be written by financially viable companies rated by A. M. Best as A-VII or better and duly licensed and authorized to do business in California.

8. Confidentiality

8.1 Confidential Information:

Customer and Glean may disclose Confidential Information to each other during the Term. “Confidential Information” means all nonpublic proprietary business and technical information disclosed by one Party (“Disclosing Party”) to the other Party (“Receiving Party”) which is in tangible form and labeled “confidential” or the like, or that reasonably should be understood to be confidential given the circumstances of disclosure and the nature of the information. Confidential Information includes, but is not limited to, the Service, Documentation, free trial software or services, strategic roadmaps, product plans, product designs and architecture, technology and technical information, security processes, security audit reviews and business and marketing plans. Confidential Information will not include information that: (i) was already in Receiving Party’s possession without confidentiality obligations; (ii) is rightfully received by Receiving Party without confidentiality obligations; (iii) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information as supported by documents and other competent evidence; or (iv) is in the public domain without breach of a confidentiality obligation by the Receiving Party as supported by documents and other competent evidence.

8.2 Use and Obligations:

‍The Receiving Party will protect Confidential Information received from the Disclosing Party using the same degree of care as it uses to protect its own similar confidential materials, but in no event using less than reasonable care. The Receiving Party will disclose Confidential Information only to its employees, Affiliates, alliance partners or contractors who have a need to know for purposes of this Agreement and who are under a written obligation of confidentiality no less protective than this Agreement. Each Party may also disclose Confidential Information, including the terms and conditions of this Agreement, in confidence to its legal counsel, accountants, auditors, banks and financing sources, and their advisors. Confidential Information may be disclosed in response to a subpoena or order of a court or governmental agency, provided however, that if not otherwise prohibited, the Receiving Party will notify the Disclosing Party promptly of such disclosure to enable the Disclosing Party to seek an appropriate protective order.

8.3 Security and Protection of Personal Data:

Glean will implement and maintain commercially reasonable administrative, physical and technical safeguards and measures designed to address the security, confidentiality and availability of Customer Data in the Service.

8.4 Return or Destruction:

‍Upon expiration or termination of this Agreement for any reason, the Receiving Party will, upon request, return or destroy the Disclosing Party’s Confidential Information. Notwithstanding the foregoing, the Receiving Party may retain copies of Disclosing Party’s Confidential Information stored electronically on data archives or back-up systems or to comply with the laws or regulations applicable to the Receiving Party, provided that such copies shall at all times be subject to the terms of this Agreement while in Receiving Party’s possession or control.

9. Warranty

9.1 Service Warranty:

Glean warrants to Customer during the Term (“Warranty Period”) that the Service will conform in all material respects to the applicable Documentation and the SLA (“Service Warranty”). For clarity, the SLA service commitments do not include Downtime Period.

9.2 Professional Services Warranty:

Professional services, if any, may be performed by Glean or subcontractors acting on Glean’s behalf. Glean warrants that: (i) it and its personnel have the necessary knowledge, skills, experience, qualifications and resources to provide and perform the professional services; and (ii) the professional services will be performed in a professional and workmanlike manner in accordance with industry standards. As a condition to Glean providing professional services hereunder, Customer shall: (a) provide good faith cooperation and access to such information, facilities, and equipment as may be reasonably required in order to provide the professional services; and (b) provide such personnel assistance as may be reasonably requested from time to time. If, through no fault or delay by Customer, or any failure by Customer or Customer’s representatives to perform in accordance with this section, the professional services do not conform to the foregoing warranty, and Customer notifies Glean within ten (10) days of Glean’s completion of the professional services, Glean will re-perform the non-conforming portion(s) of the professional services at no additional cost to Customer.

9.3 Remedy and Exclusions:

Glean’s sole obligation under the Service Warranty, and Customer’s exclusive remedy, is to use commercially reasonable efforts to correct the non-conformity during the Warranty Period. If Glean is not able to correct the non-conformity in the Service such that it complies with the Service Warranty, Glean will process a refund of the unused, prepaid fees for such non-conforming Service, and Customer’s right to use the Service for which the refund was processed terminates. Customer shall provide all information reasonably requested to enable Glean to cure any such deficiencies. The foregoing warranties do not apply to the Service: (i) that is installed, operated, maintained, stored or used improperly, or in any manner not in accordance with the Documentation, this Agreement or Glean’s written instructions; (ii) that is repaired, altered or modified other than by Glean; or (iii) where the issue is caused by any failure of third-party software or cloud services not supplied by Glean.

9.4 Disclaimer of Warranties:

EXCEPT AS PROVIDED UNDER THIS SECTION, AND TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, GLEAN AND ITS LICENSORS DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GLEAN DOES NOT WARRANT AGAINST LOSS OR INACCURACY OF DATA, THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE SERVICE WILL BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE OR HARDWARE. GLEAN, ITS SUPPLIERS AND LICENSORS ARE NOT LIABLE OR RESPONSIBLE FOR ANY WARRANTIES, EXPRESS OR IMPLIED, PROVIDED BY A THIRD PARTY. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, FREE TRIALS ARE PROVIDED AND LICENSED TO CUSTOMER ON AN “AS IS” BASIS, AND ALL WARRANTIES AND INDEMNITIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS.

10. Indemnification

10.1 Indemnification by Glean:

Glean agrees to defend or settle, at Glean’s expense, a third-party claim or cause of action against Customer alleging with specificity that, standing alone, the Service or its use: (i) infringes a copyright or patent of such third party; or (ii) infringes all inventive aspects of a patent of such third party (“Claim”) and to pay damages finally awarded against Customer by a court of competent jurisdiction or as agreed to in a settlement. Glean’s obligations hereunder do not apply with respect to any Claim that arises out of: (a) any unauthorized use, reproduction or distribution of the Service; (b) providing industry standard functionality; (c) the Service being modified after delivery without Glean’s prior written authorization; or (d) Customer’s continued use of the allegedly infringing Service after Glean modified the Service to be non-infringing. If any Claim arises, Glean may, at its sole option and expense: (A) replace or modify the affected Service to make it noninfringing; (B) procure a license for Customer’s continued use of the affected Service; or if Glean determines (in its sole discretion) that (A) and (B) are not commercially viable, terminate Customer’s rights thereto, in which case Glean will process a pro-rated refund for the applicable prepaid unused fees for such Service covering the remainder of the applicable subscription period. This section states Customer’s sole and exclusive remedy, and Glean’s sole liability, with respect to infringement of third party intellectual property rights

10.2 Customer Indemnity:

Customer agrees to defend and indemnify Glean from and against any loss, damage, or cost arising from a third-party claim that Customer’s provision or use of Customer Data violates a third party’s rights.

10.3 Indemnification Process:

As a condition of receiving indemnity as described in this section, the party seeking the indemnity will provide the other party with: (i) prompt written notice of the claim, provided, however, that the failure to give such notice shall not relieve the indemnifying party of its obligations hereunder except to the extent that the indemnifying party is prejudiced by such failure; (ii) complete control over the defense and settlement of the claim, provided that the indemnifying party will not settle any claim without the other party’s prior written permission if the settlement fails to unconditionally release the indemnified party from all liability pertaining to the claim (such permission not to be unreasonably withheld, delayed or conditioned); and (iii) reasonable assistance in connection with the defense and settlement of the claim.

11. Limitation of Liability

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE, LOSS OR CORRUPTION OF DATA OR THE COST OF COVER, HOWEVER CAUSED, WHETHER BASED IN CONTRACT, TORT, WARRANTY, NEGLIGENCE, INDEMNITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION WILL NOT APPLY TO THE EXTENT THE EXCLUSION IS PROHIBITED BY LAW. EXCEPT FOR INTELLECTUAL PROPERTY INDEMNIFICATION OBLIGATIONS, IN NO EVENT WILL GLEAN’S, ITS AFFILIATES’ AND ITS LICENSORS’ TOTAL, CUMULATIVE AND ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL FEES PAID BY CUSTOMER FOR THE SERVICE GIVING RISE TO THE LIABILITY FOR THE TWELVE (12) MONTH PERIOD PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION SHALL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY HEREIN BUT WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

12. Termination

12.1 Termination for Cause:

Any Orders placed pursuant to this Agreement are non-cancellable and non-refundable, except as provided for herein or otherwise stated in the Order. A party may terminate this Agreement if the other Party: (i) materially breaches this Agreement and such breach is not cured within thirty (30) days of such Party’s receipt of written notice describing the breach; or (ii) becomes insolvent, admits in writing of its inability to pay its debts as they mature, makes an assignment for the benefit of creditors, becomes subject to control of a trustee, receiver or similar authority, or becomes subject to any bankruptcy or insolvency proceeding.

12.2 Post-Termination Obligations:

Upon expiration or termination of this Agreement, including if Customer does not renew its applicable subscription period on or before the renewal date, Customer will no longer have access to the Service, except as set out herein. Upon expiration or termination, Customer will destroy the Documentation. For a period of thirty (30) days after such termination or expiration, upon Customer’s prior written request, Glean will allow Customer limited access to retrieve any Customer Data remaining on the Service, subject to Customer’s compliance with the terms of this Agreement. After such thirty (30) day grace period, Customer will have no further rights or access to the Service, and Customer’s Service instance, including any Customer Data, will be permanently deleted by Glean. The terms of this Agreement shall remain in full force and effect for the period of any post-termination access to the Service by Customer.

12.3 Surviving Provisions:

‍The following sections shall survive termination or expiration of this Agreement: Section 1, Section 4, Section 5, Section 6, Section 7.2, Section 8, Section 9.4, Section 10, Section 11, Section 12.3, and Section 13.

13. General

13.1 Independent Contractors:

The parties are independent contractors under this Agreement, and nothing herein shall authorize one party to have, or hold itself out as having, any right or authority to incur any obligation on behalf of the other party.

13.2 Assignment:

Neither party will assign any of its rights or delegate any of its obligations under this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of the other party, which shall not be unreasonably withheld or delayed; except that either party may, upon written notice to the other party, assign this Agreement and its rights and obligations to any successor by way of merger, consolidation, or the acquisition of all or substantially all of its assets or voting securities. Any purported assignment in violation of the foregoing is void and of no force or effect. Subject to the foregoing restrictions, this Agreement will bind and inure to the benefit of each party’s permitted successors and assigns.

13.3 Export Controls and Trade Laws:

Each party will comply with all applicable export laws and regulations, including the Export Administration Regulations, the International Traffic in Arms Regulations, and economic sanctions programs implemented by the Office of Foreign Assets Control. Without limiting the foregoing, each agrees that it will not export, re-export, download, or otherwise transmit Confidential Information or the Service: (i) to any country or region subject to a U.S. embargo or comprehensive trade sanctions; (ii) to any individual or entity identified on any U.S. Government restricted party lists (including the Consolidated Sanctions, Specially Designated Nationals, Denied Persons, Entity, or Unverified Lists); or (iii) to any end user with knowledge or reason to know that the Service or such Confidential Information will be used for nuclear, chemical, or biological weapons proliferation, or for missile-development purposes.

13.4 Customer Reference:

During the Term of the Agreement, Customer grants Glean a limited, revocable, non-exclusive and non-transferable license to use Customer’s name and logo in connection with Glean’s marketing and sales efforts, and agrees to participate in any case studies within six (6) months of the Effective Date. Customer understands that the pricing in any Order is based, in part, on this section, and Customer’s failure to comply with this section shall result in a 10% fee increase applied to each Service in every Order.

13.5 Severability:

In the event that any provision of this Agreement is declared by a court of competent jurisdiction to be illegal, void or unenforceable, such provision will be limited or eliminated to the extent necessary so that the remainder of this Agreement shall continue in full force and effect.

13.6 Nonwaiver:

The failure of a party to enforce any provision of this Agreement will not be construed as a waiver of such provision or of any other provision of this Agreement.

13.7 Force Majeure:

Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations under this Agreement to the extent caused by circumstances beyond the reasonable control of the party including (without limitation) pandemics, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, internet service provider failures or delays, denial of services attacks or other similar causes, war, terrorism, governmental action, labor conditions, earthquakes, volcanic eruptions or material shortages.

13.8 Integration; Order of Precedence:

This Agreement constitutes the entire agreement between Customer and Glean and supersedes any and all prior agreements or communications between the parties with regard to the subject matter hereof. This Agreement may not be amended or modified except by a writing that specifically refers to this Agreement and is signed by an authorized representative of both parties. Unless otherwise explicitly stated herein, the terms of this Agreement shall supersede and control over any conflicting or additional terms and conditions of any Order, order form acknowledgement, confirmation or other document issued by or on behalf of Customer, and terms and conditions in such documents are of no force or effect.

13.9 Governing Law; Dispute Resolution

The United Nations Convention of Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this Agreement. Nothing in this section will limit or restrict either party from seeking injunctive or other equitable relief from a court of competent jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of California, U.S.A., without applying conflict of law principles. With respect to all disputes and actions arising from or related to this Agreement, the Parties irrevocably consent to exclusive jurisdiction and venue in the state and federal courts located in Santa Clara County.

Last Updated May 17, 2024

IMPORTANT: READ THIS GLEAN SERVICE AGREEMENT (“AGREEMENT”) BEFORE INSTALLING OR USING THE GLEAN SERVICE (AS DEFINED BELOW). THIS IS A LEGAL AGREEMENT BETWEEN GLEAN, INC. (“GLEAN”) AND YOU OR THE ENTITY THAT YOU REPRESENT (“CUSTOMER”) (INDIVIDUALLY A “PARTY”, COLLECTIVELY THE “PARTIES”). THIS AGREEMENT GOVERNS CUSTOMER’S USE, INCLUDING ANY FREE TRIAL USE, OF THE GLEAN SERVICE (AS DEFINED BELOW). BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX OR BUTTON INDICATING YOUR ACCEPTANCE, BY EXECUTING AN ORDER THAT REFERENCES THIS AGREEMENT, OR BY DOWNLOADING, INSTALLING, USING OR ACCESSING THE GLEAN SERVICE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE DOWNLOADING, INSTALLING, USING OR ACCESSING THE GLEAN SERVICE FOR USE BY AN ENTITY OR OTHER INDIVIDUALS OTHER THAN YOURSELF, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT COPY, INSTALL, USE OR ACCESS THE GLEAN SERVICE. IF YOU HAVE SEPARATELY NEGOTIATED ANOTHER AGREEMENT WITH GLEAN, THE TERMS OF SUCH AGREEMENT SHALL OVERRIDE THESE TERMS AND GLEAN’S ONLINE TERMS OF SERVICE.

This Agreement (“Agreement”), is made by and between “Customer” and Glean Technologies, Inc. (“Service Provider”). Customer and Service Provider are each a “Party” and together are the “Parties”. This Agreement sets forth the terms and conditions applicable to Service Provider performance of the services (“Glean”) as outlined in the “Glean Service” attached hereto as Exhibit A.

1. License. During the Term (defined on Order), Service Provider grants to Customer the limited, non-exclusive, non-transferable, revocable right to use Glean as described and set forth in Exhibit A, along with any related documentation, subject to the terms and conditions of this Agreement and the following limitations:

a. Glean shall solely be used by Customer in connection with Service Provider; and b. Any and all use of the Glean must be in accordance with all applicable laws and regulations, including but not limited to those regarding export and data privacy.

All right, title, and interest in and to Glean, the documentation and all copies thereof, shall at all times remain with Service Provider.

2. Customer’s Obligations. Customer shall not, and shall not authorize or enable any third party to reverse engineer, decompile, or disassemble Glean or otherwise attempt to discover any source code of Glean. If Customer decides to host Glean, Customer will be responsible for providing a Google Cloud Platform (GCP) Project in which Glean software will run. If Customer is using Glean’s SaaS version, no additional action is required. Customer agrees to participate in surveys, product feedback (through multiple channels) and communication with Service Provider for the purposes of product feedback.

3. Confidentiality. “Confidential Information” means information, in any form or format, marked confidential, identified as Confidential Information at the time of disclosure or the nature of the information and the manner of disclosure are such that a reasonable person would understand it to be confidential. Confidential Information includes, but is not limited to, benchmarks, pricing and roadmaps. Recipient will use at least commercially reasonable efforts to maintain the confidentiality of the Discloser’s Confidential Information, agrees to use Confidential Information only for purposes consistent with this Agreement and will notify the Discloser promptly of any unauthorized use or disclosure of Confidential Information. Confidential Information may be disclosed and used by recipient’s employees, contractors, professional advisors and third parties having a need to know and who are under a similar obligation of confidentiality.

4. Warranties. Service Provider represents, covenants, and warrants that: (a) Service Provider will perform with due diligence and in a professional manner and in full compliance with the highest professional and ethical standards of practice in the industry, all applicable laws and regulations (including but not limited to employment, privacy and export laws and regulations) and Customer’s privacy, safety and security rules and regulations and to Customer’s reasonable satisfaction; (b) Service Provider will not offer, give or receive money, gifts, favors or excessive entertainment to Customer employees or customers. Service Provider is not restricted or under any obligation by a current or former employer or contractor which limits, restricts or in any way affects Service Provider’s ability to comply with this Agreement; (c) Glean is wholly original with Service Provider; (d) Glean does not and will not infringe, misappropriate or violate any third party’s proprietary rights or intellectual property rights; and (e) Glean does not and will not contain any viruses, which will mean any computer code or routine designed to disrupt, disable, harm, or otherwise impede in any manner, including aesthetic disruptions or distortions, the operation of any software, or any other associated software, firmware, hardware, or computer system (including local area or wide-area networks), in a manner not intended by Customer. Service provider does not warrant that the services will be uninterrupted or error free.

5. Indemnification. 5.1 Service Provider agrees, at its own expense, to indemnify, defend Customer and hold Customer harmless against any suit, claim, or proceeding brought against Customer alleging that the use of Services in accordance with this Agreement infringes any U.S. copyright, U.S. trademark or U.S. patent, provided that Customer (i) promptly notifies Service Provider in writing of any such suit, claim or proceeding, (ii) allows Service Provider, at Service Provider’s own expense, to direct the defense of such suit, claim or proceeding, (iii) gives Service Provider all information and assistance necessary to defend such suit, claim or proceeding, and (iv) does not enter into any settlement of any such suit, claim or proceeding without Service Provider’s written consent. The foregoing obligations do not apply with respect to the Services or portions or components thereof (x) not supplied by Service Provider, (y) made in whole or in part in accordance to Customer specifications, (z) combined with other products, processes or materials where the alleged infringement would not have occurred without such combination. This section states Service Provider’s entire liability and Customer’s exclusive remedy for infringement or misappropriation of intellectual property of a third party.
5.2 Customer hereby agrees, at its own expense, to indemnify, defend and hold harmless Service Provider against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any demand, claim, action, suit or proceeding that arises from an alleged violation of Sections 2 above.

6. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, NEITHER PARTY SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS OR PROFITS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND A PARTY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO SERVICE PROVIDER FOR THE APPLICABLE SERVICES UNDER THIS AGREEMENT OR RELATING TO ANY SUBJECT MATTER OF THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING TYPES OF LOSSES OR DAMAGES. CUSTOMER ACKNOWLEDGES THAT AN INTERRUPTION IN SERVICE(S) DUE TO CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF SERVICE PROVIDER, SUCH AS A FAILURE OF TELECOMMUNICATIONS OR NETWORK SYSTEMS NOT CONTROLLED BY SERVICE PROVIDER, SHALL NOT BE CONSIDERED A SERVICE OUTAGE OR SERVICE DEFICIENCY FOR PURPOSES OF ANY REMEDY PROVIDED IN THIS AGREEMENT.

7. Termination. 7.1 Customer may not terminate this Agreement at any time with or without cause except that either Party may terminate this Agreement upon written notice to the other if the other Party is in breach of any material term or condition of this Agreement and the breaching Party fails to cure the breach within thirty (30) days of receipt of notice of that breach. 7.2 Customer has thirty (30) days before Renewal Date to notify Service Provider of non-renewal or their contract will automatically renew. 7.3 In the case where customer is using the Glean hosted deployment model and a customer decides to terminate their agreement with Service Provider or Party fails to cure a breach within the time stated in Section 7.1, Glean will wipe Customer’s single tenant completely within seven (7) days.

8. Support SLA. Glean offers a one business day response time Service Level Agreement (SLA) for your submitted issues. Business hours are 9 am - 5 pm Pacific time Monday through Friday and excluding standard holidays. The official submittal method is email to support@glean.com. Glean also offers other communications channels which are not part of the official support ticket submittal method and include dedicated slack channel and in-application messaging. For these communication channels, Glean will respond on a best-effort basis.

9. Term. The term of this Agreement shall commence on the Service Start Date listed in the Order and shall continue to the Renewal Date listed in the Order at which time the Parties may upon mutual agreement agree to renew the Contract Term Length as set forth in the Order.

10. Third Party Software and Services. As part of the Glean Services, Service Provider may make third party software and services available to Customer. Such third party software and services are governed by their respective terms and conditions, and this Agreement in no way modifies or alters such third party terms and conditions or imposes additional terms and conditions other than those set forth herein. In particular, when using Azure OpenAI or OpenAI third party through the Glean Services, the following terms and conditions apply:

a. Explicit Feature Usage: Glean will only transmit customer data to Azure OpenAI/OpenAI upon explicit usage of generative AI features within the Glean platform. This condition reinforces the principle of data minimization and ensures that data is only shared with Azure OpenAI/OpenAI when necessary for the specific purposes of providing the requested generative AI functionalities.

b. Zero Day Data Retention: Glean has separately negotiated agreements with Azure OpenAI and OpenAI to include zero day data retention for those services. While using Glean's Azure OpenAI or OpenAI key, Customer’s data will be subject to the terms of Glean’s negotiated agreement, including a zero-day retention policy. This means that Customer data processed through Glean's integration with Azure OpenAI's and OpenAI’s generative AI service will not be stored beyond the operational transaction.

c. Training Data Restrictions: While using Glean's OpenAI/Azure OpenAI key, customer data will not be used to inform or train Azure OpenAI/OpenAI's generative AI model.

d. Customer Key Usage Responsibility: If the customer chooses to use their own generative AI model API key instead of Glean's Azure OpenAI/OpenAI key, they are responsible for negotiating and adhering to the terms of usage, training, and retention with their model provide directly. In this scenario, Glean will not be responsible for managing any relationship between the customer and the generative AI model provider or for any terms and conditions agreed upon by the customer and the provider (i.e. no Glean guarantee on zero day data retention and no training on customer data, etc. by Azure OpenAI or OpenAI).

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EXHIBIT A – Glean Service

This Exhibit A is governed by the Agreement (“Agreement”) between Customer and Service Provider and is fully incorporated therein. All terms used in this Exhibit and not otherwise defined will have the same meaning as in the Agreement.

1. Glean Enterprise Search:

Service Provider provides a universal enterprise search tool that allows users to search their data scattered across multiple applications from a single interface.

Customer will be searching across data that resides in its different enterprise applications. Service Provider will also require access to an SSO provider in order to enforce correct permission access to all documents via the email of users.

Service Provider will be granted API access to each of the various data sources that Customer would like to be able to search over. That data will then be ingested and indexed by Service Provider software running within a dedicated Project inside of Customer’s Google Cloud Platform (GCP) account or within a dedicated project in Glean’s cloud.

Customer will have the option to choose which data sources to search over.

Similar to all other major cloud companies, Service Provider continuously improves its services and search result quality by reviewing performance data, monitoring service usage, debugging issues brought to its attention, and incorporating customer feedback.

2. Glean Assistant:

Service Provider provides generative AI capabilities that allows users to the following features: Glean AI Answers, Glean Summarization and Glean Chat.

Glean Assistant features will respect the same infrastructure, configuration, security and permissions listed in Agreement.

Customer has the ability to use Service Provider’s generative AI key provided by OpenAI or Azure OpenAI or their own generative AI key provided by OpenAI or Azure OpenAI.

Customer has a soft cap of 60 chats per user per month.

3. Glean Services:

Service Provider provides a fully managed solution and Service Provider will fully manage, monitor and provide updates in real time.

Service Provider will provide a dedicated CSM and Solutions Architect to manage the Service Provider, Customer relationship.

Service Provider offers a free level of business support or Customer can choose to pay an additional 12% of license fee to have premium support. Details on support options listed here: https://www.glean.com/support-agreement

Service Provider will provide a one time free setup to connect to native cloud apps (www.glean.com/connectors). For any custom connectors, Service Provider will scope the connector and provide an SOW to provide paid professional services.