It’s been nearly seven months since we launched Glean. Over that time, we’ve helped more and more people find what they need at work—and we’re already seeing results. Glean customers have shared that we’ve saved their employees 2-3 hours per person per week, just by allowing them to search across all their company’s apps to find what they need and discover the things they should know.
Search is at the core of our product, but we’ve also identified an additional need to organize company knowledge. When you can find all your company’s knowledge all in one place—as you can with Glean—then there’s a new opportunity to start organizing that knowledge in a structured way. That’s why we launched Collections.
Allowing people to create curated collections of information is just a logical extension of what Glean already does. Even though all of a company’s information is only a Glean search away, it can still be difficult for users to find and absorb every piece of relevant information on a given topic; it’s still possible to scroll past a useful file, link, or subject-matter expert. Today, I’m excited to announce Glean’s new and improved Collections, which will help users solve that problem by organizing relevant company information for their coworkers.
Collections allow users to organize a set of links, write useful descriptions about them, and share the whole package with the rest of the organization. This helps with tasks like onboarding and keeping project teams aligned.
Each collection now gets its own page within Glean, so users can see all of the items organized in one place. On that page, collection creators can assign an emoji icon for a collection that will be displayed on the collection page itself and in the list of all of an organization’s collections. In addition, users can now add a description to the collection that can be seen by everyone.
Other enhancements include:
Sometimes, search is all that’s needed to find the necessary information to complete a task. At other times, it’s useful to have all of the information on a given topic in one place. Collections allow users to pull that information together and surface it in Glean’s search results.
At Glean, we use collections to collect all of our onboarding resources. Each of our departments maintains an onboarding collection with information relevant to the people joining their team, so that marketers don’t get bombarded with information about GitHub and engineers don’t have to wade through details about Salesforce.
Sales teams use collections as a way to organize their important content. Glean’s sales team has collections for all of the approved collateral available to them, with individual collections to highlight product documentation, marketing materials, and our standard sales process.
Engineers have found it particularly useful to build collections that create environments for conducting interviews. In addition, they can use the new feature to add any URL to quickly kick off common build pipeline jobs.
For resources that everyone at the company needs, HR teams can use collections to organize information about employee benefits, company policies, and educational programs.
Our mission, from the beginning, has been to bring people the knowledge they need to make a difference in the world. Our new and improved Collections allows users to find what they need even faster—by keeping things organized, structured, and tailored to a company, team, or individual’s needs.
I hope you’ll try them out and let me know what you think!
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As more teams started using Collections, we realized how important it was to help people figure out which documents inside a given Collection were most relevant. You can now create Subcollections, which allow you to organize a group of documents and links into hierarchies and nest them within a Collection. You can also use Headers to create sections within Collections.
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