Freshservice helps IT teams solve problems and manage issues faster through a cloud-based IT Help Desk. IT teams can more easily address customer problems with easier access to Solutions Articles within Glean.
Glean indexes the following content:
- Solutions Articles
Fix your customers’ problems faster by using Glean search to more easily findSolutions Articles
Get personalized and relevant search results across Freshservice content, as Glean’s system incorporates department info to provide personalized results for users.
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.