ServiceNow

Search your ServiceNow Knowledge Articles and Service Catalog entries in Glean with our ServiceNow integration.

Native

Overview

ServiceNow delivers digital workflows that create great experiences and unlock productivity. Glean currently indexes Knowledge Articles and Service Catalog items in ServiceNow.

Features

Glean captures the following content:

Knowledge Articles and attached PDFs
Service Catalog

Benefits

Resolve customer cases faster by finding the most relevant Knowledge Articles and similar past cases using Glean’s powerful search capabilities.

See more context around how popular a Knowledge Article is and how it has been shared in tools, such as Slack, to resolve prior cases.

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Additional apps

Engineering

Add custom data sources into Glean’senterprise search software using our API to index application content.

Other websites

Connect other sources of company knowledge, like your customer-facing help center or internal websites.

Browser history

Glean can also search across workplaceapps in your browser history, such as Airtable, Coda, Figma, and more.

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