ServiceNow delivers digital workflows that create great experiences and unlock productivity. Glean currently indexes Knowledge Articles and Service Catalog items in ServiceNow.
Glean captures the following content:
- Knowledge Articles
- Service Catalog
Resolve customer cases faster by finding the most relevant Knowledge Articles and similar past cases using Glean’s powerful search capabilities.
See more context around how popular a Knowledge Article is and how it has been shared in tools, such as Slack, to resolve prior cases.
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.