The challenge
Webflow’s teams relied on tools like Slack, Google Drive, and Atlassian to document and store information, but without a unified search solution, finding knowledge was frustrating and inefficient. Employees had to manually check each system, leading to wasted time, redundant work, and outdated information. New hires also struggled to onboard efficiently, often relying on colleagues to locate key resources.
The solution
Glean integrated with Webflow’s 20+ business tools, indexing data and providing employees with a single, powerful search experience. With Glean:
- Employees quickly surfaced relevant knowledge, regardless of where it lived.
- Support teams resolved tickets faster by retrieving insights from Slack, Zendesk, and Jira.
- New hires found onboarding materials independently, reducing reliance on tenured employees.
- IT gained better visibility into document permissions, helping improve security governance.
By centralizing knowledge and making it instantly accessible, Glean eliminated frustrating search cycles, enabling Webflow employees to focus on high-impact work.
