The challenge
As Upside grew rapidly in 2021, employees struggled to find critical information buried in Google Drive, Slack, Jira, and Confluence. Even with top collaboration tools, pulse surveys showed declining confidence in their ability to locate the knowledge they needed to work efficiently.
Without easy access to information, employees spent time recreating documents instead of making progress. “Our Google workspace became filled with recurring documents that were all kind of similar,” said Elizabeth Vaggelatos, Head of Knowledge Management at Upside. “People were just constantly reinventing the wheel.”
The solution
After testing Glean with a pilot group, Upside rolled it out company-wide, connecting it seamlessly to their existing tools. Employees could now search and find information instantly, reducing redundancy and frustration.
- Easy implementation: Launched across the company in just one month
- Intuitive search: AI-powered, permission-aware results tailored to each employee
- Cross-functional adoption: Used by every department, from Engineering to Sales
Glean’s AI-driven search not only empowered employees to find information faster, but also transformed onboarding for new hires, enabling them to ramp up quickly without relying on tribal knowledge.
