Glean Assist
Resolve incidents faster & improve customer experience.
Glean Assist for Zendesk and Service Cloud automatically identifies issue resolution steps using the power of your company’s knowledge graph.
Empower service teams with generative AI.
Increase efficiency across service organizations
Diagnose issues and respond to every customer faster with accurate answers and suggested next steps for each case.
Empower employees with relevant information
Have full context at first touch with an overview of the ticket, related documents, and similar tickets.
Personalize customer interactions and improve CSAT
Create meaningful connections and meet customer needs by having a complete understanding of historical interactions and past issues.
Have customer context instantly.
Be prepared to answer unknown questions when picking up a ticket with access to a summary and suggested steps when the ticket is opened.
Access company knowledge from within service applications.
Save time by finding answers in applications outside of Zendesk and Service Cloud and generating responses directly where agents work.
Send personalized replies in seconds.
Efficiently craft, refine, and send customer responses from Glean Assist by leveraging case insights and context from across your company.
Customer Support Whitepaper
Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.
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