Salesforce makes cloud-based software designed to help businesses find more prospects, close more deals, and impress customers with amazing service. Salesforce connection will enable Glean to search across relevant knowledge, such as leads and case files.
Glean will search across all of the content that a user has access to, such as:
- Knowledge Base articles
- Case Comments
- Discussion Forums
Get further context around accounts, such as the last time an account was updated, which sales rep the account belongs to, whether there were past opportunities with the account, and more.
Customer support teams can easily gain insights into customer problems by searching Glean for past Salesforce cases and case comments.
Foster better communication between sales and marketing teams by giving people from both teams access to Salesforce content that they may have had access to but didn’t know about.
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.