Glean in Service Cloud

Solve issues faster and elevate customer experiences.

Automatically identify issue resolution steps using the power of your company’s knowledge graph with Glean in Service Cloud.

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Glean is recognized in the October 2024 Gartner Cool Vendors for Digital Workplace Apps

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Help service teams work smarter with generative AI.

Improve team performance and uphold best practices

Keep your service teams on the same page when identifying problems, debugging steps, and interacting with customers.

Reduce response times and mean time to resolution

Quickly diagnose issues and provide accurate, prompt responses using suggested next steps for each case.

Make customer interactions more personal

Exceed customer expectations and create meaningful connections with a deep understanding of historical interactions and past issues.

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Solve issues on the first try.

Efficiently solve customer problems with resolution paths and recommended next steps proactively identified as soon as a case is opened.

Access your company's complete knowledge base within Service Cloud.

Save time by retrieving answers from applications outside of Service Cloud and generating responses directly within agents' workflows.

Craft personalized replies in seconds.

Leverage case insights and context from your entire company to quickly create, refine, and send tailored customer responses from Glean in Service Cloud.

eBook

Customer Support Whitepaper

Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.

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