Powerful agent assistance
The answers they need to resolve tickets faster–right inside Zendesk.
Meet customers’ high expectations
A B2B global finance automation platform saw a 67% decrease in average ticket resolution time.
Reduce escalations
A leading hospitality company saw a 17% increase in first call resolution (FCR).
Onboard new staff more quickly
A B2B global finance automation platform saw a 75% decrease in onboarding time – plus higher agent retention.
Save time trouble shooting
Resolve tickets faster with an automatic summary and next steps when the ticket opens.
Deliver answers faster
Send quick, personalized responses with help composing drafts.
Accurately resolve complex tickets
Instantly pull out key takeaways from any file, thread, or conversation.
Give new hires years of knowledge
Shorten the ramp time for new hires to be productive by giving them access to company knowledge – and an AI buddy to answer their questions.
Customize Glean in Zendesk for your team’s needs
Glean in Zendesk capabilities are powered by AI agents.
- Decide which agents appear in the Home tab
- Add less frequently used agents to the Agents tab
- Build Glean agents for any task
Learn about the new AI-driven model for high-performing customer service teams. Discover how AI can:
- Help frontline agents resolve more tickets independently
- Shorten onboarding time for new hires
- Reduce burnout and turnover
- Surface trends and insights
Glean indexes and understands your data everywhere it lives.
100+ app connectors for personalized and permissions-enforced enterprise search.
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