Positive quotes from customer calls
Turn recent customer calls into a ready-to-use quote library.
Overview
Customer-facing teams capture valuable proof points in live conversations, but those moments are hard to track, extract, and organize. The positive quotes from customer calls agent reviews recent call recordings to find positive, specific quotes about product impact and customer success. It enriches each quote with account ownership details, making it easy for marketing, sales, and leadership to use them for references, decks, campaigns, or internal storytelling. Instead of scrubbing hours of recordings, teams get a clean, structured set of ready-to-use quotes.
See it in action
Capabilities
- Automatically surfaces the most positive, specific quotes about product impact, adoption, and outcomes so you don’t have to manually rewatch calls.
- Connects each quote to the correct account owner so teams immediately know who to notify for approvals or follow-up.
- Preserves key details like call date, customer name, high-level topic, and a direct link to the recording so anyone can validate and reuse the quote quickly.
Example output
Below is a sample table showing positive customer statements, mapped to account owners and call details. This information is based on recent customer conversations and CRM account data.
<div class="table-shell">
<div class="table-scroll">
<table class="universal-table">
<thead>
<tr>
<th class="col-first">Customer name</th>
<th>Account owner</th>
<th>Quote</th>
<th>Speaker</th>
<th>Call link</th>
</tr>
</thead>
<tbody>
<tr>
<td>Acme Corp.</td>
<td>Jordan Lee</td>
<td>
“Our onboarding time dropped dramatically. New hires are confident and
productive so much faster.”
</td>
<td>Director of Operations</td>
<td>Link to call</td>
</tr>
<tr>
<td>Globex Retail</td>
<td>Priya Desai</td>
<td>
“Prep for quarterly business reviews is about 50% faster now because all the
context, notes, and history are already surfaced for us.”
</td>
<td>Senior Analyst</td>
<td>Link to call</td>
</tr>
<tr>
<td>Northwind Health</td>
<td>Sam Rivera</td>
<td>
“We finally have consistent visibility across our team. Collaboration is
smoother than ever.”
</td>
<td>VP, Client Services</td>
<td>Link to call</td>
</tr>
</tbody>
</table>
</div>
</div>
Agent workflow
Step 1: Trigger event
The user runs the agent to search Gong calls from the last 3 months with customers that mention their product usage, experience, or results.
Step 2: Extract positive quotes
From those calls, the agent scans each transcript to identify positive statements about value, improvements, efficiency gains, or adoption, then extracts them as clean, standalone quotes.
Step 3: Enrich with account data
The agent looks up each customer in Salesforce to identify the corresponding account owner and attaches that information to the corresponding quote.
Step 4: Produce structured table
It compiles all quotes into a table that includes customer name, account owner, quote text, speaker, call date, and a direct link to the source recording.
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