How Zillow’s adoption of Glean formed an AI-forward culture that powers engineering acceleration and customer focus

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1.5+ hours search time saved per employee, weekly

Over 80% adoption across 7,000 employees

500 Glean agents created within 6 weeks of launch—over 3,400 created in total

Before Glean

Before Glean

During Zillow's permanent shift to remote work early in the pandemic, working digitally through video conferencing, online authoring, and cloud data sharing created significant discoverability challenges. With information constantly scattered across multiple applications and workers, and without the informal office connections that previously facilitated knowledge sharing, employees struggled to find what they needed.

Zillow needed a platform to unify its fragmented data landscape through better discoverability. They required a solution that provided a connected, single source of information that cut across silos and delivered relevant answers—for both search and AI—all across their vast, fast-moving real estate platform.

That’s why they turned to Glean.

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Global telecommunications leader Ericsson is in the middle of a huge shift. Leadership is driving an AI‑first culture where everyone – from Engineers to HR— uses AI in their day‑to‑day work. The ambition is simple: move faster than the market, and shape the future of telecom.

For Global Chief Data Officer Joel Nygårds, this transformation comes with two big challenges. First, how do you raise AI literacy across tens of thousands of employees with different roles and skill levels? And second, how do you build the right governance backbone to safely open up enterprise data to AI without slowing innovation?

How Zillow is driving adoption

“We’ve found that the easiest way for folks to learn how to use AI is through peer sharing and experimentation,” says Anne Wingate, Senior Product Manager, Enterprise Technology. Zillow has run a series of AI Days across the organization, virtual learning experiences where teams come together, break into pods, and experiment with building out Glean agents.

Zillow has also set up an AI productivity Slack channel, where people post daily tips and tricks highlighting ways that AI is working for them. With an emphasis on sharing use cases and best practices company-wide, they are driving enthusiasm and awareness of how AI can positively impact day-to-day workflows.

Before Glean

Before Glean

That’s why they turned to Glean.

Overview

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With Glean

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Glean connects over 30 data sources and 138 million documents, serving as a single source of truth that streamlines onboarding and helps Zillow employees quickly understand people, projects, and company operations.

Internal survey data found that Glean saves each employee 1.5 hours per week on information searching. With 80% of employees regularly using Glean, Zillow teams across HR, Engineering, UX Research, and more are able to prioritize higher value activities in their day to day workflows.

Search powered by context

Product Team

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I love Glean’s ability to help us navigate Zillow. We have so many exciting things happening and Glean helps cut across silos and be a single source of information across multiple people, teams, and projects.

Anne Wingate