AI adoption doesn’t happen because a tool shows up. It happens when organizations redesign workflows, clarify ownership, and make change feel human.
In this episode of Intelligence: Real & Imagined from the Work AI Institute at Glean, Rebecca Hinds, Head of the Work AI Institute at Glean, talks with Phil Kirschner, Founder and Principal Consultant at PK Consulting, and Mark Christianson, AI Outcomes Manager at Glean, about AI transformation, change management, and why the future of work is really about effectiveness, trust, and work design.
What you’ll learn
- Why AI adoption depends on redesigning workflows, habits, and decision-making
- How a “chief work officer” mindset can connect HR, IT, and the physical workplace
- When to centralize AI strategy vs. decentralize experimentation across teams
- How AI champions, responsibility pledges, and clear change management improve adoption
Resources
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- Rebecca Hinds: https://www.linkedin.com/in/rebecca-hinds/
- Mark Christianson: https://www.linkedin.com/in/markchristianson/
- Phil Kirschner: https://www.linkedin.com/in/philkirschner/
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Timestamps
- 00:00 – Why AI adoption requires redesigning work
- 02:55 – The case for a chief work officer
- 05:37 – Why physical workplace design still matters
- 09:32 – What it means to have AI in your job title
- 16:47 – Centralization vs. decentralization in AI transformation
- 27:05 – How AI champions help drive adoption
MEET OUR HOSTS
Head of the Work AI Institute, Glean
Dr. Hinds is the Head of the Work AI Institute at Glean, where she leads research on how AI is reshaping the way people and enterprises work.
Professor Emeritus at Stanford University
Dr. Sutton is an organizational psychologist and best-selling author who studies leadership, innovation, organizational change, and workplace dynamics.
The Work AI Institute is Glean’s research center, backed by leading experts in AI and the future of work. We help leaders redesign how their organizations operate in the AI era. By combining cutting-edge research with real-world practice, we move beyond hype to deliver practical insights and tools leaders can put to work today.