Make every business decision a better-informed one with Glean's Deep Research

Decisions drive businesses forward at every level within a company. From a newly minted analyst to the CEO, every employee is faced with a series of decisions that range from small tasks to large strategic bets. All of these decisions require research and are based on data. But data is often scattered across dozens of internal documents, databases, applications, and the broader web. It’s in customer conversations, feedback documentation, and spreadsheets. Researching, sifting through insights, and understanding the “aha” within the data can take hours, if not days. Worse yet, important insights get missed entirely because you don't always know where to look or what questions to ask.

Today, we’re pleased to announce that we’re launching our new Deep Research agent to help teams confidently shorten the time from strategic question to decision made. The Deep Research agent conducts comprehensive research across internal data sources and the web, analyzes that data, and synthesizes the insights into a detailed, citation‑rich report. It helps you get the complete, big picture of critical business topics in one place. 

Simplifying the complexities of research

Glean’s Deep Research agent was built to solve three problems we hear from teams: 

• Manual research is painfully slow. Knowledge workers spend hours jumping between systems, opening dozens of tabs, and manually piecing together scattered insights.
• Information is scattered. Your product roadmap lives in one system, competitor intelligence in another, customer feedback in a third, and industry trends are scattered across the web. The connections between these data points—where the real insights hide—remain invisible.
• Starting is the hardest part. Even when you know research is needed, figuring out where to begin or which data points matter can be overwhelming. 

Glean's Deep Research agent synthesizes, reasons, and understands internal and external data to provide comprehensive insights. Every Deep Research result also comes with a complete list of citations, so you can verify sources and dig deeper into the areas that matter most to your specific situation.

The Deep Research process

Deep Research transforms each query into a systematic investigation, employing reasoning capabilities that distinguish it from traditional information systems. When you submit a query, Deep Research doesn't just search and summarize—it thinks. 

• Research planning: The system transforms your initial question into a comprehensive set of research objectives, identifying all relevant angles you might not have considered.
• Task delegation: A lead agent then creates a plan and spins up specialist sub-agents to tackle the work.
• Parallel fact-finding: Those sub-agents systematically fan out across your documents, databases, and the open web to analyze patterns, identify key themes, and produce insights.
• Decision-ready answers: The lead agent stitches everything into a structured and actionable report with citations, so you can move fast and share the findings with your team.

Jumpstart workflows across every department

Deep research can be used across every department to uncover insights and accelerate decision-making:  

Customer success and support: Easily triage customer‑reported issues

For Customer Success and Customer Support, Glean’s Deep Research can help manage customer-reported issues by condensing tickets, conversations, and internal updates into a single, source‑linked brief. This can include identifying issue severity, affected accounts, business impact, and trends so they can confidently prioritize where to spend their time..

Example Query:

Track all of the issues customers faced with our product in the last month, including their current status. Look through data from Zendesk, Jira, Gong, and Slack. Include a severity assessment and justify with evidence tied to user/business impact (e.g., % of traffic/users affected, critical path, data loss risk, contractual obligations). Include the count of impacted accounts/users and who they are (top 10 by ARR or priority) with org/name/ID and measurable indicators (ARR at risk, #tickets, #incidents, error rates, conversion/SLAs, support backlog). If a root cause has been identified, include a detailed analysis of any causal factors.

Marketers: Competitive intelligence made simple

Marketers can use Glean’s Deep Research to quickly aggregate and synthesize insights across competitor campaigns, content, and launches, surfacing patterns in messaging and positioning to pinpoint white space. By clustering themes and highlighting overused claims, it produces proof points that clearly differentiate their offerings while saving hours of manual analysis.

Example Query:

What has [Competitor] recently launched in [Feature area]? Review their blogs, marketing materials, and news releases. Conduct a SWOT analysis based on these recent developments and recommend how [my company] can further differentiate and stand out.

Business Analysts: Turning signals into strategy

For business analysts, Deep Research can consolidate scattered evidence across their organization to spotlight growth opportunities. It can detect patterns where customers are stretching the product beyond its intended scope, and surface unmet needs and emerging use cases. These insights can help them steer investment into the highest-impact areas. 

Example Query:

Analyze [area] to uncover untapped opportunities for expansion or deeper engagement. Review Gong calls, Slack threads, and Salesforce activity for signs of feature requests, repeated usage patterns, or customer-led workarounds. Identify where customers are pushing the product beyond intended use. Recommend areas where we could invest to turn these signals into roadmap bets or upsell motions.

Make better-informed decisions today with Deep Research

Glean’s Deep Research agent streamlines the process of searching and analyzing insights buried across all your organization’s documents and platforms. By thoroughly analyzing internal and external sources to deliver clear, comprehensive reports, it transforms scattered information into actionable intelligence. This helps teams make faster, better-informed, and confident decisions and frees time to focus on more strategic and creative thinking. 

Deep Research is currently available in public beta for GCP customers with the Universal Model Key. Support for AWS customers with the Universal Model Key is coming soon. After your admin enables the feature, get started by opening Assistant and selecting Deep Research from the available options.

Learn more about Deep Research here, and check out more details on other exciting Glean features coming your way!