A comparison

Glean vs. Microsoft Copilot

One secure, horizontal AI platform that puts your company’s knowledge to work across Microsoft 365 and beyond.
Works across 100+ enterprise apps with turnkey connectors.
Works best inside Microsoft 365 apps, with limited third-party coverage.
Gives you full control over model choice and deployment, including on Azure.
Primarily tied to Azure-OpenAI LLMs, hosted on Azure.
Delivers personalized, source-backed answers grounded in your company data.
Relies on Microsoft Graph, which leverages semantic understanding of supported content type—not user-level data from Copilot connectors—resulting in less relevant, disjointed results outside the Microsoft ecosystem.
Deploys out-of-the-box with fast, guided setup and real-time, permissions aware sync.
Requires complex licensing, customization, and outside partner support.
Enforces permissions, protects sensitive data, and scales governance automatically.
Disjointed approach to permissions enforcement across third party connectors
Offers flexible pricing with safeguards against uncontrolled agent sprawl or surprise costs.
Poses a risk of agent sprawl and rising, unpredictable costs.
Integrates seamlessly with Teams and Microsoft 365 while extending to all your apps.
Deeply embedded in Microsoft 365, with especially valuable use cases in Teams, Outlook and SharePoint.
What sets Glean apart

AI that works everywhere you do

Connected ecosystem

Glean unifies 100+ enterprise apps, from Microsoft 365 to Salesforce, Zendesk, Jira, Confluence, and ServiceNow, so critical information is never siloed.

Open and flexible

Glean gives you full freedom of choice with open model access, flexible hosting, and single-tenant deployment that future-proofs your stack.

Simple to deploy

Glean is ready to use from day one. Trusted by global leaders like Samsung, Intuit, and Intercom, Glean’s guided setup and real-time sync make rollout fast and effortless.

01

Connector breadth & depth

Glean
Offers comprehensive coverage of enterprise information, with connections to 100+ data sources.
Provides robust support for Microsoft 365, Salesforce, Jira, Confluence, GitHub, ServiceNow, Slack, and beyond.
Uses a knowledge graph that maps 60+ signals and understands people, projects, and relationships across your company.
Microsoft Copilot
Most connectors are frameworks that require developer work rather than turnkey solutions. Retrieval quality and personalization lag behind.
Limited support for tools like Confluence, Salesforce, and ServiceNow.
Non-M365 relies on text-only ranking, ignoring enterprise signals like view activity, departmental affinity, and anchors.
Offers comprehensive coverage of enterprise information, with connections to 100+ data sources.
Most connectors are frameworks that require developer work rather than turnkey solutions. Retrieval quality and personalization lag behind.
Provides robust support for Microsoft 365, Salesforce, Jira, Confluence, GitHub, ServiceNow, Slack, and beyond.
Limited support for tools like Confluence, Salesforce, and ServiceNow.
Uses a knowledge graph that maps 60+ signals and understands people, projects, and relationships across your company.
Non-M365 relies on text-only ranking, ignoring enterprise signals like view activity, departmental affinity, and anchors.
02

Permissions

Glean
All connectors automatically enforce source-system permissions, ensuring data stays accessible only to those who are authorized to see it.
Enforces the principle of least privilege.
Reflects permission updates in near real time.
Microsoft Copilot
Permissions depend on individual connectors, and many only enforce access at the data-source level rather than object or record level.
Third-party permissions are difficult to audit, leading to potential governance risk.
Indexing and permissions updates can be slow and inconsistent, often requiring manual intervention.
All connectors automatically enforce source-system permissions, ensuring data stays accessible only to those who are authorized to see it.
Permissions depend on individual connectors, and many only enforce access at the data-source level rather than object or record level.
Enforces the principle of least privilege.
Third-party permissions are difficult to audit, leading to potential governance risk.
Reflects permission updates in near real time.
Indexing and permissions updates can be slow and inconsistent, often requiring manual intervention.
03

Structured data support

Glean
Retrieves records and performs computations on siloed data in CRM apps like Salesforce, HR systems like Workday, and ticketing tools like Zendesk and Jira.
Bridges structured and unstructured data from warehouses such as Databricks, Snowflake, and BigQuery, as well as databases like MySQL and BI tools like Tableau.
Microsoft Copilot
No native support for record retrieval in Databricks, Workday, or BigQuery.
No ability to index custom objects from Salesforce.
Retrieves records and performs computations on siloed data in CRM apps like Salesforce, HR systems like Workday, and ticketing tools like Zendesk and Jira.
No native support for record retrieval in Databricks, Workday, or BigQuery.
Bridges structured and unstructured data from warehouses such as Databricks, Snowflake, and BigQuery, as well as databases like MySQL and BI tools like Tableau.
No ability to index custom objects from Salesforce.

Freedom of choice

01

Model Choice

Glean
Offers complete model choice, with access to 15+ models in Glean’s model hub.
Mix and match models by use case to balance performance, cost, and risk while avoiding lock-in as the LLM landscape evolves.
Microsoft Copilot
Provides limited model choice, relying on Azure OpenAI and Anthropic models in Microsoft 365 Copilot and Azure AI Foundry in Copilot Studio.
Copilot models are pre-selected and can’t be tailored for specific needs, reducing flexibility and control.
Offers complete model choice, with access to 15+ models in Glean’s model hub.
Provides limited model choice, relying on Azure OpenAI and Anthropic models in Microsoft 365 Copilot and Azure AI Foundry in Copilot Studio.
Mix and match models by use case to balance performance, cost, and risk while avoiding lock-in as the LLM landscape evolves.
Copilot models are pre-selected and can’t be tailored for specific needs, reducing flexibility and control.
02

Hosting

Glean
Provides flexible hosting options, allowing deployments as SaaS or VPC based on enterprise needs.
Supports self-hosted or single-tenant deployments in your own cloud (Azure, AWS, or GCP) to meet data residency and compliance requirements.
Microsoft Copilot
Uses restrictive hosting, with deployments limited to Azure only.
Ties customers to Microsoft infrastructure, reducing control over data locality, compliance, and vendor independence.
Provides flexible hosting options, allowing deployments as SaaS or VPC based on enterprise needs.
Uses restrictive hosting, with deployments limited to Azure only.
Supports self-hosted or single-tenant deployments in your own cloud (Azure, AWS, or GCP) to meet data residency and compliance requirements.
Ties customers to Microsoft infrastructure, reducing control over data locality, compliance, and vendor independence.
03

Lock-in

Glean
Ensures no vendor lock-in, offering embedded solutions across apps such as Salesforce, Zendesk, ServiceNow, Slack, and more.
Microsoft Copilot
Optimizes for Microsoft product adoption, making it harder for enterprises to maintain cross-platform flexibility.
Ensures no vendor lock-in, offering embedded solutions across apps such as Salesforce, Zendesk, ServiceNow, Slack, and more.
Optimizes for Microsoft product adoption, making it harder for enterprises to maintain cross-platform flexibility.

Ease of deployment

01

Impact and resources

Glean
Customers report measurable productivity gains across teams.
Strong adoption among both technical and non-technical users.
High customer satisfaction and retention rates point to long-term value.
Customer testimonials reinforce loyalty and impact, showing that users love Glean.
Minimal IT lift for deployment or maintenance, allowing teams to focus on innovation, not upkeep.
Enterprise AI is a singular focus, not a side project.
Microsoft Copilot
Implementation often requires significant support, adding extra coordination.
Small teams may struggle without dedicated Microsoft partner support.
Customers face additional costs and time investment for deployment and tuning.
Deployment requires more coordination and upkeep, adding complexity and slowing time to value.
Enterprise AI is an add-on, not the core focus.
Customers report measurable productivity gains across teams.
Implementation often requires significant support, adding extra coordination.
Strong adoption among both technical and non-technical users.
Small teams may struggle without dedicated Microsoft partner support.
High customer satisfaction and retention rates point to long-term value.
Customers face additional costs and time investment for deployment and tuning.
Customer testimonials reinforce loyalty and impact, showing that users love Glean.
Deployment requires more coordination and upkeep, adding complexity and slowing time to value.
Minimal IT lift for deployment or maintenance, allowing teams to focus on innovation, not upkeep.
Enterprise AI is an add-on, not the core focus.
Enterprise AI is a singular focus, not a side project.
02

Licensing

Glean
Ready to use from day one, with no extra setup required.
No complex licensing, simplifying procurement and management.
Microsoft Copilot
Different features may require separate SKUs, adding complexity.
Multiple licensing layers require M365 Copilot, Copilot Studio, Power Platforms licenses, and sometimes Dynamics add-ons.
Ready to use from day one, with no extra setup required.
Different features may require separate SKUs, adding complexity.
No complex licensing, simplifying procurement and management.
Multiple licensing layers require M365 Copilot, Copilot Studio, Power Platforms licenses, and sometimes Dynamics add-ons.
03

Agent Complexity

Glean
Unified agent experience across all data sources, avoiding fragmentation.
Built-in enterprise context improves relevance and performance.
Prebuilt agents can be deployed directly in workflows, without any additional configuration required.
Microsoft Copilot
Agent selection is often not intuitive.
Cross-agent orchestration is limited, reducing overall flexibility.
Requires manual setup and configuration across different Microsoft 365 environments.
Unified agent experience across all data sources, avoiding fragmentation.
Agent selection is often not intuitive.
Built-in enterprise context improves relevance and performance.
Cross-agent orchestration is limited, reducing overall flexibility.
Prebuilt agents can be deployed directly in workflows, without any additional configuration required.
Requires manual setup and configuration across different Microsoft 365 environments.

See how Glean connects with Microsoft 365 apps

MICROSOFT 365 APPS
Microsoft Entra ID
microsoft-entra-id
Manage identity security with the Microsoft Entra ID Connector, ensuring secure access control for organizations - Glean connector

Glean supports Microsoft Entra SSO:

  • Identity management and application access
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Microsoft SharePoint
sharepoint
Enable fast, centralized search across your SharePoint documents with Glean. Seamlessly index files, presentations, and spreadsheets from SharePoint Server.

Glean indexes Microsoft SharePoint Server to capture:

  • PDF and docx documents
  • Presentations
  • Spreadsheets
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Microsoft OneDrive
onedrive
Integrate Microsoft OneDrive with Glean to securely search, access, and manage your OneDrive folders and documents—all in one place for enhanced productivity.

Glean will capture the following content created, updated, or viewed by users:

  • Folders
  • Documents (All document types, including Word, Excel, and PowerPoint)
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Microsoft Outlook
outlook
Connect Microsoft Outlook to Glean and instantly search emails, contacts, tasks, and files all in one place. Boost productivity with seamless integration.

Glean indexes Microsoft Outlook to capture:

  • Outlook emails and contacts
  • Outlook tasks
  • Files uploaded to Outlook
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Microsoft Teams
microsoft-teams
Easily integrate Microsoft Teams with Glean to search public conversations and files across channels. Enhance productivity with seamless Teams integration.

Glean will initially capture the following Objects:

  • Conversations in public channels
  • Files shared in public channels
  • Chat messages
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INTEGRATION DETAILS
Drag and drop an app to Glean to view details
Glean Logomark Blue
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Microsoft Sharepoint
Search for exactly the files you need through Glean’s integration with Dropbox.
Features

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Glean indexes and understands your data everywhere it lives.

100+ app connectors for personalized and permissions-enforced enterprise search.

Join world leading enterprises who put AI to work with Glean.

Get a demo

FAQs

What makes Glean different from Microsoft Copilot?

Glean is a company-wide AI platform that connects to all of your enterprise data, not just an in-app assistant. It builds enterprise context across every system, learning from content, activity, and people to deliver relevant, trustworthy answers and automate work in seconds. Microsoft Copilot, on the other hand, is embedded within Microsoft 365 apps to help users work faster inside that environment, summarizing emails, generating documents, or analyzing spreadsheets. The key difference: Glean helps you find and understand information across your company, while Copilot helps you create and process information within Microsoft apps. Glean is ecosystem-agnostic; Copilot is ecosystem-bound.

Does Glean integrate with Microsoft tools?

Yes. Glean integrates deeply with Microsoft through native Microsoft connectors as part of 100+ turnkey, permission-aware integrations that keep access controls enforced end-to-end. Inside Microsoft Teams, Glean brings search and chat into the flow of work, allowing employees to ask questions and get source-backed, AI-generated answers without leaving Teams. Glean also connects to GitHub to unify developer knowledge alongside Microsoft content, ensuring enterprise-wide context. And with Glean Agents and a library of 100+ actions (including MCP host actions), teams can run permission-aware Microsoft and cross-stack automations to retrieve, reason over, and execute workflows on company data, securely and at scale.

Which tool works best across multiple data sources (e.g. Google Workspace, Slack, Confluence)?

Glean excels at multi-source integration, offering pre-built connectors for hundreds of enterprise tools including Google Drive, Slack, Confluence, Jira, Zendesk, Salesforce, and even custom data sources. Microsoft Copilot performs best with Microsoft-owned products. Integrations with non-Microsoft systems often require additional configuration or custom connectors, and the experience is less seamless.If your organization uses both Microsoft and non-Microsoft applications, Glean delivers a more unified, cross-platform experience.

What is the best alternative to Microsoft Copilot?

If you’re looking for an enterprise-grade Copilot alternative, Glean is built to go beyond Microsoft 365. It connects to your entire tech stack, from Slack and Salesforce to SharePoint and ServiceNow, giving employees AI that works across every tool, not just one suite. With enterprise-grade security, data governance, and cross-platform connectivity, Glean provides a single, trusted AI layer for all your company knowledge.