LLM knowledge base: How does it increase employee productivity?

Emrecan Dogan

Head of Product

Effective management of knowledge is paramount to success. According to McKinsey report, employees already spent approximately 1.8 hours daily – totaling 9.3 hours weekly on average – to search for and collect information. This indicates that roughly one out of every five newly hired employees invested their entire working hours solely in searching for resources, rather than accomplishing substantive tasks.

However, simply having a repository of information is no longer sufficient. The ability to make this knowledge easily discoverable and navigable is equally critical. This is where the utilization of Language Model-based Learning (LLM) technologies comes into play, reshaping the traditional knowledge management practices and revolutionizing the way organizations handle their wealth of information.

Why an organization's knowledge base should be powered by LLMs

Contextual understanding: Unlike traditional search engines or keyword-based systems, LLMs have the ability to understand the context of a query, allowing them to provide more accurate and relevant results. This contextual understanding ensures that employees can find the information they need more quickly and efficiently.

Semantic search: LLMs utilize semantic search techniques, which go beyond simple keyword matching to understand the meaning and intent behind a query. This enables them to deliver more comprehensive and relevant results, even when the exact keywords may not be present in the document or database.

Personalized recommendations: LLMs can analyze user behavior and preferences to provide personalized recommendations and suggestions. This helps employees discover new information that is relevant to their interests and responsibilities, further enhancing the value of the knowledge base.

Natural language generation: In addition to understanding queries, LLMs can also generate human-like responses and explanations. This capability enables the knowledge base to provide more detailed and informative answers to complex questions, enhancing the overall user experience.

Continuous learning and improvement: LLMs are constantly learning and improving over time, as they are exposed to more data and user interactions. This means that the knowledge base powered by LLMs becomes increasingly accurate and effective over time, providing ongoing value to the organization.

Multimodal capabilities: LLMs can process and analyze various types of data, including text, images, and audio. This allows organizations to create rich and diverse content within the knowledge base, making it more engaging and accessible to users with different learning preferences and needs.

Scalability and flexibility: LLM-powered knowledge bases are highly scalable and flexible, allowing organizations to easily adapt and expand their capabilities as needed. Whether it's adding new content, integrating with other systems, or supporting new languages, LLMs can accommodate a wide range of requirements and use cases.

Benefits of implementing an LLM knowledge base

Increased productivity

Efficient information retrieval

Access to a centralized knowledge base streamlines information retrieval, allowing employees to quickly find the information they need. This reduces the time spent on searching for relevant data and enhances overall productivity.

Minimized task redundancy

Clear documentation and accessible resources help minimize task redundancy. Employees can learn from past experiences stored in the knowledge base, avoiding duplicating efforts and maximizing efficiency.

Task prioritization

With readily available information, employees can prioritize tasks effectively. They can focus on high-impact activities, contributing to overall productivity gains and organizational success.

Enhanced employee collaboration

Unified information hub

A knowledge base serves as a unified hub, fostering collaboration by providing a common platform for teams to access and share information seamlessly.

Cross-functional collaboration

Employees from different departments can leverage the knowledge base to collaborate more effectively, breaking down silos and encouraging cross-functional teamwork.

Knowledge sharing culture

By promoting a culture of knowledge sharing, a knowledge base empowers employees to contribute their expertise and insights for the benefit of the entire organization.

Onboarding and training efficiency

Accelerated onboarding

New hires can swiftly familiarize themselves with company processes and procedures, accelerating the onboarding process and reducing the time it takes to become fully productive.

Continuous learning opportunities

Ongoing training becomes more efficient as employees can access a wealth of resources through the knowledge base, enabling continuous learning and skill development.

Consistent training standards

A knowledge base ensures that all employees receive consistent and up-to-date training materials, maintaining uniformity in skill development across the organization.

Case study: How Confluent built a complete company knowledge base

The challenge

Confluent grew from a team of 250 to 2,000+ employees in a matter of years and had an influx of distributed/hybrid teams. As they grew, it became increasingly difficult for employees to find the information they needed to do their jobs quickly. When an annual employee survey produced low scores in response to the statement, “The information needed to do my job is readily available.”, it was clear that information sprawl was a challenge.

Their solution

As an early adopter of Glean, an advanced search solution that would act as a connective tissue between information sources, Confluent quickly worked to solve the challenge expressed. They promptly launched Glean to search across their 20+ existing systems and unlock enterprise-wide information access. Implementing required minimal lift yet had a significant impact.

Read the full case study here, and get a free Glean demo today!

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