Zendesk is a customer service platform that assists companies in tracking, prioritizing, and solving their customer support interactions. Connecting Zendesk with Glean allows users to search across cases and knowledge articles. Glean understands which contents a user has access to and will strictly enforce permissions for users, down to the record level at the time of the query, which will ensure that users are not able to see results that they do not have access to in Zendesk.
Glean will search across:
- Knowledgebase articles (including comments)
- Tickets (including comments)
Resolve customer cases faster by finding the most relevant knowledge articles and similar past cases using Glean’s powerful search capabilities.
See more context around how popular a knowledge article is and how it has been shared in tools such as Slack to resolve prior cases.
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.