Glean builds a living enterprise knowledge graph that connects people, content, and activity across 100+ tools, giving every answer rich context instead of just “finding matching documents.” Deep indexing, real-time permission mirroring, and personalized relevance mean Glean doesn’t just read your knowledge, it understands how work actually happens and surfaces the right experts, systems, and content in one place.

Glean is model-agnostic, cloud-flexible, and deeply embeddable. Customers can choose from leading LLMs (OpenAI, Claude, Gemini, and more), run Glean in Glean’s cloud or in their own GCP, AWS or Azure account, and embed Glean via APIs, SDKs, and UI components directly into tools like Slack, Teams, intranet portals, and custom apps, so the same intelligence shows up wherever work happens.

Glean is a work-wide platform, not a point solution. The same graph, search, and agent engine power use cases across support, engineering, product, sales, HR, and more. Central hosting minimizes lift with managed upgrades and maintenance; customer-hosted deployments give teams direct control over IAM and logs. Either way, Glean scales across functions without creating new silos or operational drag.

Glean was built with modern security principles, including the zero trust security model, strong authentication practices, the principle of least privilege, and the shift-left approach to incorporating security into design, development, and operations.
Glean meets the highest industry standard, with SOC 2 Type II audits, regular penetration testing, and strict access controls. Permissions are mirrored in real time from the source systems, no Glean employee can see customer data, and only sanitized logs and metrics are used for support, with any sensitive-log access tightly controlled and audited.

Customers love that Glean just works and pays for itself: fast time-to-value and auto-scaling performance as usage grows. Companies typically recover their Glean investment in under 6 months. High adoption, strong productivity gains, and low ongoing overhead make it an easy win for both business owners and IT.