FreshDesk

Native

Beta

Search, summarize, and automate Freshdesk support workflows directly in Glean.

Overview

Freshdesk is a customer support platform for managing tickets, workflows, self-service knowledge bases, and analytics. Connecting Freshdesk to Glean lets teams search and summarize data and automate common support tasks—with Freshdesk data permissions enforced automatically.

Features

Glean searches across:

Tickets: Find subjects, descriptions, status, priority, and tags.
Ticket conversations: Access message bodies, authors, timestamps, and attachment metadata.
Solution articles: Locate titles, descriptions, categories, folders, and tags.
Contacts and companies: Get names, emails, job titles, industries, and account details.

Benefits

Find customer issues, past resolutions, knowledge base articles, and account details in one place. Support, IT, and operations teams can resolve requests faster, improve answer quality, and stay aligned.