The challenge

An integrated AI solution across all sources & barriers
DBS was looking for a solution to enhance internal search capabilities, break down silos, and establish an integrated AI tool across all systems and applications.

Model exploration & experimentation
Impressed with the performance of LLMs and AI, DBS asked themselves—if models can do this with world knowledge, how do we make this work with enterprise knowledge?

“The vision was to marry enterprise knowledge with world knowledge to help employees work faster, smarter, better.”

The solution

Aligning with priority business needs
Glean not only checked DBS’ rigorous requirements for safety and security, it helped them address critical business priorities in the age of AI by providing:

• A reliable solution for indexing enterprise knowledge through hundreds of connectors
• A way to combine internal knowledge with relevant external data
• An enterprise search solution capable of delivering comprehensive results users could actively interact with and easily understand
• Ushering forward AI literacy and adoption, with over 40,000 Glean users now at DBS

Glean agents driving results

• Customer support agents
  Reduced resolution times for support tickets by providing DBS employees with the right data
• HR support agents
  Improved documentation for HR policies, improving employee query resolution times and deflecting common questions
• Safe and secure scalability
  Glean’s agent builder was accessible to anyone at DBS through natural language queries—and Glean Protect ensured scalability without concerns of oversharing or leaking data
• Focus on value & meaningful work
  Glean freed up to 10% of DBS employees’ work hours, enabling focus on more meaningful, value-adding tasks.