The challenge

Pure Storage needed a secure AI solution to help employees quickly find critical information across multiple enterprise systems — without increasing IT overhead or requiring extra training. Employees across teams, from engineering to legal, were losing valuable time searching for policies, product details, and technical documentation. With more employees working remotely, getting quick answers became harder. Teams were wasting time searching for documents instead of asking colleagues.

Support engineers sometimes spent up to an hour digging through Jira, GitHub, and internal wikis to resolve technical issues. Legal teams struggled with delays in verifying policies and compliance documents. Customer-facing teams needed real-time access to product and pricing information but had to check multiple sources manually. Pure Storage needed a solution that could surface the right information instantly while keeping access secure.

The solution

Pure Storage turned to Glean to streamline enterprise search, speed up workflows, and bring AI-powered knowledge discovery to every team. With Glean, they:

Made knowledge instantly accessible: Glean Assistant connects information across tools like Jira, GitHub, and internal wikis, giving engineers, legal teams, and customer-facing teams real-time answers with source attribution.

Enabled employees to build AI-powered tools in minutes: With no-code AI applications, employees quickly created tools like an executive writing assistant and automated content generation.

Kept sensitive information secure: Glean enforces permissions so employees only see what they’re allowed to access, ensuring compliance and protecting company data.

Enterprise-wide impact

With Glean, Pure Storage completely changed how employees interact with knowledge:

Support and engineering: Engineers now find information instantly across Jira, GitHub, and internal wikis, reducing resolution times and eliminating wasted searches.

Legal and compliance: Legal teams can surface policies in seconds with direct source attribution, cutting down on hours of manual searches.

Content and communications: AI-powered tools help streamline internal messaging, reducing content creation time from hours to minutes.

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Booking.com scales AI to 14,000 employees—and redefines work—with Glean

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Booking.com scales AI to 14,000 employees—and redefines work—with Glean

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Overview

Connecting millions to the world—and employees to smarter work

Booking.com is a leading digital travel company that makes it easier for everyone to experience the world by connecting millions of travelers to memorable experiences, transportation options, & places to stay.

Partnering with hotels, places, and airlines, Booking.com enables properties worldwide to reach a global audience and grow their businesses.

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Joel McKelvey

Head of Solutions, Glean

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Director of Engineering, LinkedIn

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About

Before Glean

The search that finally worked

Before Glean, Booking.com juggled numerous workplace applications and dealt with inefficient information access—resulting in stale data, inefficient collaboration, and reduced productivity.

They needed a scalable search and AI solution that helped them solve these problems while adhering to strict security and GDPR requirements. They tried several other search solutions, but none did the trick.

That’s why they chose Glean.

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With Glean

Where AI meets work—helping every team move faster

Faster content, higher impact

Booking.com creates promotional videos for its many partners, but the volume of videos they needed resulted in backlogs and delays. They used Glean to accelerate the video script creation process without losing the content and context.

Glean’s AI and search platform helped them keep up with the pace of business, critical revenue events, and production deadlines—reducing creation time per video from 8 to 2 weeks, while increasing output from 2 to 5 videos per month.

Answers in an instant

IT technicians at Booking.com used to spend up to 10 minutes per ticket finding the right information to answer them.

By enabling technicians to query their needs in natural language and find answers instantly, resolving tickets with Glean now takes little to no time.

AI that works—company-wide

Booking.com knew that it wanted to integrate AI further into its strategy and workflows. Glean provided the perfect gateway. Quick to set up and easy to use, Glean became the first AI platform adopted company-wide at Booking.com.

Employees were introduced to task automation, prompt creation, and agent customization—all through natural language, making early AI literacy practical and accessible.

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...The faster we can get our culture comfortable with AI... the better we can position ourselves for the future.”

Future

What’s next for Booking.com

For a customer-focused organization like Booking.com, customer feedback and research are critical for success. That’s why they created the Research Craft Insights Bot through Glean to provide teams with fast, curated access to customer insights. In the future,

Booking.com plans to expand this agent’s capabilities to perform additional capabilities like indexing over 500,000 open survey responses received every month—consolidating insights across multiple sources, and making it all accessible through a personalized, powerful, and scalable tool.

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How GCash uses Glean to improve financial security for 100 million users

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How GCash uses Glean to improve financial security for 100 million users

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Overview

GCash is the leading finance app in the Phillippines. With over 20 years of commitment to digital financial inclusion, GCash empowers its nearly 100 million users to safely manage their finances and achieve financial security anywhere in the world.

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Before Glean

Searching for discoverability

Like every fast-paced company undergoing growth, GCash had an information discoverability problem. Without a centralized intranet, finding information was a tedious, manual process that couldn’t keep up with GCash's business needs.

Furthermore, repeatedly toggling between applications and tasks took workers out of flow, impacting focus and productivity. They needed a centralized, searchable intranet to consolidate data currently isolated across various applications and provide context for everyday work.

That’s why they chose Glean.

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With Glean

The context and capabilities to move at the speed of business

Unified context across sources

Glean delivered GCash a comprehensive, unified view of all its knowledge, stitching together information and perspectives from its many data sources.

This proved invaluable for teams like those in the compliance department, which can now index and always stay up-to-date with the sensitive compliance standards set by the many regulatory bodies they work with.

Prioritizing focus and flow

Before Glean, workers regularly had to interrupt their workflows and those of others to ask about the information they needed. This method of information discovery wasn’t just inefficient—it was actively detrimental to organizational productivity.

Now, with a centralized index of all their enterprise information, workers can search and instantly find what they need, staying better informed and focused throughout the day.

Enabling citizen-developers

Glean enabled GCash to extend its citizen developer program to include AI—empowering employees to build their own applications through Glean Agent Builder.

Now capable of developing personalized business agents through just natural language, teams across GCash are increasingly integrating tailored agents into their workflows.

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In five to ten years, the way we work will radically change—all our teams will have their own Glean AI agents assisting them.”

Benson Tan

Senior Manager for Automation Solutions, GCash

Future

What’s next for GCash

Currently, Glean saves GCash employees 2-3 hours a week, leading to strong word-of-mouth support and over 90% adoption rates in some departments. Moving forward, they’re looking to expand Glean to tackle additional projects, like improving turnaround times for IT support tickets.

With a mission to stay at the forefront of AI integration and innovation in finance, GCash aims to leverage Glean to build at least one customized AI agent for every business unit. Automating administrative work and focusing on higher-value tasks requiring judgment-based expertise sets them up to stay well ahead of the competition.

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