AI at Glean
Glean runs on Glean
Where Glean shows up in our day
Stay ahead of what matters to customers
Every morning brings new AI headlines, product claims, and competitor news. Our field needs to know what changed and what it means for customers.
Glean turns those signals into a daily brief for Solutions Engineering, connecting the news to customer implications and the next actions that matter in the field.
Resolve connector issues faster
Connector escalations are hard to untangle when evidence lives across support tickets, Slack threads, Jira issues, logs, metrics, code, and past cases.
Our connector team built an agent that brings that context together and reasons through the issue. Resolution time fell from more than 100 hours to roughly 50 hours, while support containment rose from 70% to 90%.
Make product decisions with interactive artifacts
Product decisions often start with messy questions about who a feature is for and what needs to change before the next iteration.
Our design team uses Glean to turn internal examples, product metrics, and copy explorations into an interactive artifact the team can test together.
See what a deal needs next
Deal context is spread across customer conversations, the CRM, internal discussions, and opportunity history.
Our Sales team uses Glean to review the opportunity against the team's sales methodology, see what's missing, and understand what could move the deal forward.
Turn company context into stronger content
Strong marketing starts with understanding the customer and knowing the product.
Our Marketing team uses Glean to bring sales calls, Jira tickets, technical docs, and brand guidance into their work, then create strong drafts and verify claims against internal sources.
Turn complex questions into reviewable analysis
Finance questions can take days when data is spread across staffing sheets, CRM records, and other systems.
Our Finance team uses Glean to work across those sources in one conversation and produce an interactive artifact tied to the underlying data.
Sales
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“ I built a skill that updates my AE next steps and current opportunity stages directly in Salesforce.”
Customer Support
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“ I use Glean to pull the latest details, draft the follow-up, and push updates into Zendesk or ServiceNow.”
Engineering
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“ Glean pulls the Jira tickets and related GitHub code, clusters the failures into root causes, and points me at the code responsible.”
Solutions Architecture
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“ I asked Glean to pull together my scratch notes, Slack threads, and an abandoned README — and it generated a polished, self-contained HTML guide.”
Recruiting
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“ My day starts with a self-refreshing recruiter briefing in my inbox — my interviews, role and candidate context, all before calls.”
Operating model
Turning good work into reusable workflows.
Assistant
For everyday work that needs company context, like answering questions, analyzing information, and creating artifacts.
Artifacts
For work that needs to become visual, interactive, shareable, or easier for a team to evaluate together.
Skills
For capturing repeatable expertise, instructions, and context so teams don’t have to start from scratch every time.
Agents
For recurring workflows that need to run across systems, use context, take action, and operate with the right controls.
AI outcomes at Glean
What changes when teams use Glean
Using Glean changes where teams spend their time. More time goes to judgment and execution, with less spent rebuilding context or repeating the same work.
Context is easier to reach
Teams can start with the information they need, instead of rebuilding context from scattered systems.
Decisions get clearer
Glean helps teams compare signals, uncover patterns, and understand what changed before deciding what to do next.
Expertise becomes reusable
The best processes can become a Skill, artifact, or agent that other teams can use.
Product feedback loop
Using Glean helps us build a better Glean.
Every day, our teams put Glean to work and help make it better. What we build and where we get stuck inform how we evolve the platform.
Intelligent reminders
Finds your open action items across meetings, messages, and docs.
All teams
