Slack is a messaging app for businesses that brings people together to work as one unified team and transforms the way organizations communicate. The integration for Slack is a native connector by Glean that allows users to search across all Slack messages in a permissions-enforced manner and adds a bot in Slack that can be used to access Glean within Slack. The integration for Slack supports multiple workspaces. Learn more, and for Enterprise plan customers, learn more here.
Glean connects natively with Slack, so you can search across all of your Slack messages using Glean search. The integration for Slack also includes a bot that can do the following:
- Provide a /glean command to search in Glean within Slack
- Allow the ability to share a result directly in a conversation when searching for something using /glean
- Act as a bot in a “help” channel to automatically provide suggestions based on the message posted
Support teams can find answers to questions that have already been asked in Slack, reducing resolution times for tickets and improving customer satisfaction.
Teams can find tribal knowledge about their systems that might be trapped in Slack conversations.
Sales teams can find product information and older information about their accounts.
Add custom data sources into Glean’s enterprise search software using our API to index application content.
Connect other sources of company knowledge, like your customer-facing help center or internal websites.
Glean can also search across workplace apps in your browser history, such as Airtable, Coda, Figma, and more.