How Uniqus is putting AI to work in professional services

AI summary by Glean

Uniqus Consultech is a global, tech-enabled consulting firm serving clients across the United States, India, and the Middle East. In this episode of Unprompted, Glean’s Rajiv Pratap and Uniqus co-founder Sandip Khetan discuss applying AI in professional services, including build-versus-buy decisions and reliability. Uniqus uses Glean to help employees research, create client presentations, and analyze enterprise knowledge securely.

Introduction

Uniqus Consultech is a tech-enabled global consulting firm serving clients across the United States, India and the Middle East.

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In this episode of Unprompted, Glean’s Rajiv Pratap sits down with Sandip Khetan, Co-Founder of Uniqus, to discuss how AI is reshaping professional services and how Uniqus is evolving its approach to enterprise AI. They discuss how to choose what to build and what to buy, why reliability matters in finance-related work, and how firms can use technology to deliver lasting value for clients.

How Uniqus uses Glean

Uniqus uses Glean to help teams find and apply knowledge across the organization. Employees conduct client research, draft presentations, and analyze large volumes of data, all with permissions-aware context and security.

Key takeaways

Start with the domain and business need. AI delivers value when it is applied to a well-understood problem.
Choose carefully what to build. Consider the full cost of building, maintaining, upgrading and monitoring custom technology.
Make reliability foundational. In high-stakes work, AI must be dependable to earn users’ trust.
Use technology to extend client value. Aim to leave clients with useful technology as well as knowledge and outcomes.
Lead adoption by example. When leaders build AI into how they work, they can help the organization follow.