How AI helps customer-facing teams see the full customer picture

Customer-facing teams don’t have a data problem. They just have too many disconnected places to look for the context they need.

Critical customer signals live across support tickets, CRM records, product usage, onboarding docs, help center content, meeting notes, internal conversations, and more. 

When that context is fragmented, support teams struggle to resolve issues quickly, and customer success teams struggle to spot risk, stay proactive, and see what’s really happening inside an account.

Join Gainsight, Glean, and Flock for a practical conversation on how leading organizations are using AI to connect customer context across service, support, and success workflows — so teams can respond faster, reduce unnecessary escalations, identify risk earlier, and create a more consistent customer experience.

You’ll hear how teams are bringing the right knowledge and signals into the flow of work, helping frontline teams resolve more with confidence while giving success teams a clearer, more complete view of the customer. We’ll also share how the new Glean x Gainsight integration fits into that model.

What you’ll learn

• Why fragmented customer signals make it harder for service, support, and success teams to operate proactively and efficiently
• How AI helps support teams resolve issues faster with the right context, while helping success teams build a clearer view of account health and risk
• Practical ways to reduce escalations, improve onboarding and team efficiency, and keep more work moving at the frontline
• How connecting customer context across systems can help teams deliver a faster, more consistent, and more proactive customer experience