Support follow-up email
Write faster, more consistent replies to support tickets, automatically.
Overview
The support follow-up email agent helps customer support teams respond to support tickets more efficiently by generating tailored replies based on the ticket context. It reads the support ticket, follows the specified tone and formatting, and drafts a message ready for review or immediate use. With customizable outputs and consistent responses, it helps teams move faster — without sacrificing quality.
See it in action
Capabilities
Saves agents time by generating high-quality draft responses in seconds.Enables faster follow-up, helping improve CSAT and customer satisfaction.Ensures consistent tone, formatting, and language across every reply.Helps support teams handle higher ticket volumes without burning out.
Example output
Hi Morgan,
Thanks for reaching out about Ticket #10572. I’m currently investigating your calendar sync issue. No action is needed on your end right now — I’ll follow up with an update within the next 2 hours.
Best,
Avery | Customer Support
Agent workflow
Step 1: Trigger activation
The agent starts when the user provides a support ticket URL and instructions.
Step 2: Read the ticket
The agent reads the ticket to understand the issue and what steps have been taken.
Step 3: Interpret input
Based on the user’s instructions, the agent determines the appropriate tone, structure, and messaging.
Step 4: Generate or revise response
The agent either drafts a new reply or improves the one provided, aligning with brand voice and support standards.
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