How Storable is transforming their customer and employee experiences with Glean
Introduction
Storable is an AI-powered, end-to-end platform that helps specialty real estate operators move faster and run their businesses smarter. The integrated platform combines property management, intelligent automation, and data management to help businesses increase occupancy, grow revenue, scale portfolios, and cut down on repetitive work. From driving revenue to simplifying day-to-day workflows, Storable is trusted by over 86,000 properties globally across the self-storage, marine and RV & camping industries.
Before Glean
At Storable, much of employees' days were spent bouncing between a broad set of SaaS tools: Jira, Salesforce, Confluence, Drive, Gong, plus specialized, team-specific tools. Workers were also spending too much time figuring out who was in charge of something, who had worked on a project before, or where to find the right information, often having to move through a chain of Slack messages to get the context they needed.
Storable was looking for a platform to provide enterprise context that could unify these disparate sources of information and eliminate the day-to-day friction of search. They also wanted to create agents that could take repetitive work off people's plates, all from one consistent platform instead of a handful of point solutions stitched together.
That’s why they turned to Glean.
導入後
Search as a single pane of glass
With many different SaaS products forming the foundation of their daily work, Storable leveraged Glean to consolidate this ecosystem into one layer of searchable enterprise context. Beyond finding files and pieces of data, Glean also helped Storable understand workflows and responsibilities in better detail—figuring out who's in charge, who's working on what, and individual role details all through just a single query.
Agents streamlining work across the organization
Beyond chat and search, Storable's teams have built agents that take on hours of manual work across onboarding, customer success, and sales operations.
This agent conducts an account audit, providing Storable customers with a review of the return on investment they're getting from Storable's SpareFoot product. What used to take three to four hours per account, now takes ten minutes - a 96% faster process. Most importantly, the time savings are so significant that now every account can be audited in-depth, rather than just a small set of customers, driving positive customer outcomes. This agent-forward approach is now being rolled out to CSMs across Storable's other products.
Storable's implementation team built an agent that pulls from Gong call transcripts, Salesforce data, and emails to gather everything needed to know about a new customer's facility before the onboarding process begins. What used to take hours of manual prep now happens in minutes. With a 90% decrease in the time required to prep, this gives Storable teams more bandwidth to deeply understand their customers, and ensure their first call provides a strong, well-informed first impression.
An agent that came from the original rollout of Glean at Storable, it’s still one of the most-run agents in the company. It reads through Gmail and Slack, pulls together everything that happened that day and any open to-dos, and sets an employee up for the following day—simple yet comprehensive enough for anyone from an intern to the CEO to get value from.
Storable built an agent that can write directly to Salesforce using custom actions with governed, role-based access. GTM teams can now provide critical updates quickly while safely interacting with sensitive systems of record.
Glean MCP elevates engineering workflows
Storable's engineering teams had wired up their own MCP connections using tools like Claude Code, and realized they could configure Glean MCP servers to integrate context from Confluence, Jira, Slack, and many other tools. This enabled them to do previously impossible tasks like process years' worth of past context and information from old debugging channels, straight into Claude Code to find and fix new bugs faster.
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