Enhance Service and Boost ITSM Efficiency With AI

Are IT requests slowing down your business? Modern IT teams face growing volumes of repetitive tickets, inconsistent support channels, and scattered knowledge. But what if AI could turn these challenges into opportunities?

Discover how organizations are using Glean’s AI-driven agents to streamline workflows, empower employees, and maximize IT efficiency.

In this session, you’ll learn:

• How leading IT teams are reducing ticket volume, minimizing end-user friction, and breaking down knowledge silos.
• Real-world automation in action: see AI agents resolve tickets, surface answers in Slack and Teams, and streamline support workflows.
• How organizations improved security and consistency—cutting manual work and saving costs—by automating complex processes with Glean agents.