From Chat to Agents: Operationalizing AI at Scale

Most teams have tried chat or copilots, but real impact comes from AI agents that can act, not just react. In this practical 30‑minute session, Glean’s Blair Hanley Frank and Eddie Shanahan share the architecture and playbook to operationalize agents at scale — covering grounded accuracy, zero‑trust security, multi‑model flexibility, and centralized governance.

What you’ll learn:

• The core pillars of enterprise‑grade agents: contextualization for verifiable accuracy, permissions‑aware security, tool orchestration, and governed execution.
• How to move from pilots to scale with a practical rollout playbook — including where to start, how to expand, and how to manage change.
• Which high‑ROI use cases to prioritize first, and how to extend to customer support, operations, and beyond.
• Success metrics that matter and how to report them clearly.

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