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Dialpad
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Search Dialpad messages, transcripts, and recaps in Glean to find customer context, decisions, and source conversations.
概要
Dialpad captures conversations across messaging, calls, and meetings. The integration brings eligible messages, call and meeting transcripts, recaps, and related metadata into Glean, where authorized users can search and ask questions alongside company knowledge, then return to the original Dialpad content.
特徴
Glean indexes:
- Eligible Dialpad messages
- Call and meeting transcripts
- Recaps and related metadata
Users can:
- Search conversations and ask questions in Glean
- Find customer and meeting context
- Review decisions without reading every transcript or thread
- Follow links to original Dialpad content
メリット
- Find customer conversations, meeting history, and decisions
- Bring prior discussions into customer prep, service reviews, and follow-up
- Use Dialpad context alongside company knowledge and return to the source when needed
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