Glean Logomark Blue
Product
WORK AI PLATFORM
Platform Overview
Platform Overview BG
Glean Assistant
Your personal AI assistant
All KnowledgeData AnalysisDeep ResearchCanvasCompanionPrompt Library
Glean Agents
Build and manage AI agents
Agent BuilderAgent OrchestrationAgent Library
Glean Search
The foundation of enterprise AI
Enterprise GraphPersonal GraphSystem of contextHybrid Search
Connectors
Connect to all company data
Model Hub
Get access to the latest models
APIs
Build generative AI experiences
Glean Protect
Safely scale AI at work
Security
Secure by design from day one
Agentic Engine
Plan & adapt over company context
GLEAN WHERE YOU WORK
Glean in Slack
Glean in Microsoft Teams
Glean in Zoom
Glean in Service Cloud
Glean in ServiceNow
Glean in Zendesk
Glean in GitHub
Glean in Miro
Browser Extension
Sign in
Customers
Solutions
DEPARTMENTS
All TeamsEngineeringCustomer ServiceMarketingSalesPeopleIT
INDUSTRIES
RetailFinancial ServicesHigher EducationHealthcareGovernment
Sign in
Joel McKelvey
Head of Solutions, Glean
Abdullah Haydar
Director of Engineering, LinkedIn
Webinar
AI Powered Engineering
Expert insights and actionable strategies for accelerating developer productivity.
Watch now
Resources
EXPLORE
BlogPrompt LibraryGuidesProduct Videos
ENGAGE
WebinarsNewsroomGlean:GOEventsGleaniverse Community
SUPPORT & SERVICES
Help centerDevelopersPartners
Resource Center
Nav Link Green Gradient Background
Sign in
REPORT
Emerging Tech:
Tech Innovators in Agentic AI
Download the Gartner report
About
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sign in
Get a demo
Get a demo
Glean Logomark Blue
Sign in
Get a demo
Get a demo
Product
Customers
Solutions
Resources
About
Sign in
Back
WORK AI PLATFORM
Platform Overview
Platform Overview BG
Glean Assistant
Your personal AI assistant
All KnowledgeData AnalysisDeep ResearchCanvasCompanionPrompt Library
Glean Agents
Build and manage AI agents
Agent BuilderAgent OrchestrationAgent Library
Glean Search
The foundation of enterprise AI
Enterprise GraphPersonal GraphSystem of contextHybrid Search
Connectors
Connect to all company data
Model Hub
Get access to the latest models
APIs
Build generative AI experiences
Glean Protect
Safely scale AI at work
Security
Secure by design from day one
Agentic Engine
Plan & adapt over company context
GLEAN WHERE YOU WORK
Glean in Slack
Glean in Microsoft Teams
Glean in Zoom
Glean in Service Cloud
Glean in ServiceNow
Glean in Zendesk
Glean in GitHub
Glean in Miro
Browser Extension
Sign in
DEPARTMENTS
All TeamsEngineeringCustomer ServiceMarketingSalesPeopleIT
INDUSTRIES
RetailFinancial ServicesHigher EducationHealthcareGovernment
Sign in
Joel McKelvey
Head of Solutions, Glean
Abdullah Haydar
Director of Engineering, LinkedIn
Webinar
AI Powered Engineering
Expert insights and actionable strategies for accelerating developer productivity.
Watch now
EXPLORE
BlogPrompt LibraryGuidesProduct Videos
ENGAGE
WebinarsNewsroomGlean:GOEventsGleaniverse Community
SUPPORT & SERVICES
Help centerDevelopersPartners
Resource Center
Nav Link Green Gradient Background
Sign in
REPORT
Emerging Tech:
Tech Innovators in Agentic AI
Download the Gartner report

Peter Kim

Content Marketing Manager
, Glean

About

Peter Kim

Connect with

Peter Kim

Recent posts from

Peter Kim

Why sales enablement should be redefined through AI-powered knowledge discovery and contextualized training
October 17, 2025

Why sales enablement should be redefined through AI-powered knowledge discovery and contextualized training

Sales enablement teams should consider AI-forward solutions to achieve unified content management and data-driven, contextualized coaching at scale.

Peter Kim

Peter Kim

Content Marketing Manager

Enterprise Search + GenAI 101
Industry Insights
How customer service teams can leverage Glean’s integrations with Zendesk, ServiceNow, and Service Cloud to close workflow gaps
September 17, 2025

How customer service teams can leverage Glean’s integrations with Zendesk, ServiceNow, and Service Cloud to close workflow gaps

Glean’s embedded AI integrations with Zendesk, ServiceNow, and Service Cloud provide customer service teams with a head start on every ticket—scale teams and operations effectively, while improving both customer and employee satisfaction.

Peter Kim

Peter Kim

Content Marketing Manager

Glean + Product
4 ways to use AI agents to transform customer service workflows
August 14, 2025

4 ways to use AI agents to transform customer service workflows

Customer support struggles with rising expectations and data overload. AI-powered tools like Glean can transform operations.

Peter Kim

Peter Kim

Content Marketing Manager

Enterprise Search + GenAI 101
Glean + Product
Transforming financial advisory practices through Glean AI implementation
August 8, 2025

Transforming financial advisory practices through Glean AI implementation

With financial advisory firms faced with rising client expectations and fragmented data sources, tackling the knowledge problem is more important than ever—especially with AI solutions.

Peter Kim

Peter Kim

Content Marketing Manager

Glean + Product
Industry Insights
How AI helps deliver better customer service results by reducing resolution and onboarding times
July 22, 2025

How AI helps deliver better customer service results by reducing resolution and onboarding times

AI solutions empower customer service teams to leverage rich context and actionable recommendations to provide satisfactory experiences for both customers and team members.

Peter Kim

Peter Kim

Content Marketing Manager

Glean + Product
Industry Insights
How AI-driven support is transforming customer service experiences
July 3, 2025

How AI-driven support is transforming customer service experiences

Today's increasing customer expectations put customer service teams under pressure to provide better, faster resolutions. Learn how AI is key to tackling these new problems and providing better customer experiences.

Peter Kim

Peter Kim

Content Marketing Manager

Glean + Product
Industry Insights
Glean Logomark White
260 Sheridan Ave
Suite 300
Palo Alto, CA 94306
United States
Language
English (United States)
Japanese (Japan)
PRODUCT
Work AI Platform
Workplace Search
Assistant
All Knowledge
Data Analysis
Deep Research
Canvas
Companion
Prompt Library
Agents
Agent Builder
Agent Orchestration
Agent Library
Agentic Engine
Connectors
Model Hub
Protect
Security
System of Context
SOLUTIONS
All Teams
Engineering
Sales
Marketing
Support
People
Retail
Financial Services
USE CASES
Enterprise AI
Enterprise Search Software
RESOURCES
Resources Center
Product Videos
Guides
Customer Stories
Blog
Events
Webinars
Developers
Help Center
Download Glean
Product Drops
AI Glossary
Gleaniverse Community
COMPANY
About
Careers
Newsroom
Referrals
Partners
Trust center
260 Sheridan Ave, Suite 300
Palo Alto, CA 94306, United States
Gartner®, Peer Insights™, Voice of the Customer for Insight Engines, Peer Contributors, 28 June 2024.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and PEER INSIGHTS and GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE BADGE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
© 2025, Glean Technologies, Inc.
Website Terms
Privacy