Gainsight

Connector

Native

Beta

Streamline customer success by bringing customer intelligence data from Gainsight into Glean.

Overview

Gainsight is a customer success platform to help teams manage the customer lifecycle all the way from onboarding to renewal and upsell. With Gainsight data in Glean, customer success and sales team can prepare for QBRs, renewals, and help with customer escalations using all their company context.

Features

Glean searches across:

Customer 360 account records
Call to action records
Tasks associated with CTAs or accounts
Relationship records
Timeline activities

Benefits

Empower customer teams to streamline InSided management with full visibility across communities from within Glean.Enable go-to-market and customer success teams with a unified view of every account — including ARR, renewal dates, health signals, CTAs, tasks, and timeline activities — alongside the rest of your company knowledge. Build stronger relationships, guide customers through escalations and EBRs, and help them realize more value from your software.