Grammarly’s support team finds answers faster with Glean

Grammarly’s customer support team assists users with complex writing and product-related questions. But finding the right troubleshooting information was a slow, manual process. Answers were scattered across Slack, Confluence, Zendesk, and Google Drive, forcing agents to switch between multiple apps just to track down a single response. This constant back-and-forth led to longer response times and duplicated effort.

With Glean, Grammarly’s support agents can instantly search across all their tools in one place — no more app-hopping or digging through old messages. Whether they need a past Slack conversation, a troubleshooting guide in Confluence, or a Zendesk ticket, Glean surfaces the most relevant information instantly.

• Everything in one search: Agents quickly find answers from multiple platforms without breaking focus.
• No wasted time: Glean resurfaces relevant Slack discussions and documents that might otherwise get buried.
• Works with existing tools: No need to migrate or duplicate content — Glean keeps Grammarly’s knowledge sources in sync automatically.

With Glean, Grammarly’s support team spends less time searching and more time helping customers. Agents can confidently provide fast, accurate answers — reducing response times and improving customer satisfaction.