Instant agent enablement
The information they need to solve cases more quickly—inside Service Cloud.
Elevate support effectiveness
A global B2B finance automation firm cut their average ticket resolution time by 67%.
Solve cases on the first call
A top hospitality organization boosted first call resolution (FCR) by 17%.
Fast-track onboarding for new hires
A global B2B finance automation firm reduced new staff ramp time by 75% and saw improved agent retention.
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Accelerate case resolution
Give agents quick context and actionable recommendations as soon as they start working on a case, allowing faster investigation and closure.
Boost response speed
Agents receive draft responses powered by AI, letting them deliver thoughtful, accurate answers more efficiently and consistently.
Tackle difficult cases
Agents can see similar past cases and curated resources from across your organization, whether or not they are in the official knowledge base.
Shorten onboarding
Help new hires learn the ropes and independently solve problems from the start with access to company knowledge and AI chat support.
Customize Glean in Service Cloud for your team’s needs
Glean in Service Cloud capabilities are powered by AI agents.
- Decide which agents appear in the Home tab
- Add less frequently used agents to the Agents tabem B
- Build Glean agents for any task
Learn about the new AI-driven model for high-performing customer service teams. Discover how AI can:
- Help frontline agents resolve more tickets independently
- Shorten onboarding time for new hires
- Reduce burnout and turnover
- Surface trends and insights
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