Déclaration de confidentialité de Glean

Last updated April 1, 2026

1. Applicability of This Privacy Statement

Glean Technologies, Inc. and its subsidiaries (collectively, “Glean,” “we,” “our,” or “us”) are committed to protecting your Personal Information and providing a positive experience when you visit our websites or when we engage with you during our normal course of business operations (“Business Operations”).  This Privacy Statement (“Privacy Statement”) does not apply to your use of our products and services (collectively, “Solutions”).

This Privacy Statement applies to all Glean websites and Business Operations that link to or reference it. Additional notices provided at the time of data collection, or website-specific privacy statements, will control to the extent they conflict with this Privacy Statement. By using our websites, engaging with our Business Operations, or otherwise providing Personal Information to us, you agree to the terms below, which we may update from time to time.

2. Personal Information We Collect

• “Personal Information” means any information that can be used to identify an individual, and may include name, address, email address, phone number, login credentials, marketing preferences, and social media account information. Where we link other data to Personal Information, we treat that linked data as Personal Information.Information You Provide Directly.
• Information You Provide Directly. We collect Personal Information when you complete a web form, create an account, purchase a Solution, request customer support, apply for a position, register for a newsletter or certification, or otherwise contact us.Information Collected Automatically.
• Information Collected Automatically. We and our third-party partners use cookies, web beacons, web logs, and similar technologies to automatically collect your browser type, IP address, clickstream behavior, and related usage data. This information is used to better understand and improve the usability, performance, and effectiveness of the website and to help tailor content or offers for you. See Section 7 for more detail.Information from Third Parties.
• Information from Third Parties. We may receive Personal Information from trusted third-party sources, channel partners, resellers, and publicly available sources, and may combine this with information we collect directly to improve accuracy and completeness.Third-Party Information You Provide About Others.
• Third-Party Information You Provide About Others. If you provide us with a third party's Personal Information (such as for a referral), you represent that you have their permission to do so. Third parties may contact privacy@glean.com to unsubscribe from future communications at any time.

3. How We Use Personal Information

We use Personal Information to:

• Provide, maintain, and improve our customer support and Business Operations;
• Process orders and payment transactions;
• Create and manage accounts;
• Send service-related communications, including security alerts and administrative notices;
• Send marketing communications consistent with your preferences;
• Personalize your website experience;
• Manage job applications and transfers;
• Manage calendaring and meeting-related communications;
• Administer newsletter subscriptions and certification testing;
• Fulfill other legitimate business purposes permitted by applicable law, or to comply with legal obligations.

4. How We Share and Disclose Personal Information

We do not sell your Personal Information as “sell” is defined under applicable privacy laws. We may share it with third parties for the purposes of our Business Operations, such as in the following circumstances:‍

• ‍Within Glean. We share Personal Information among our global subsidiaries for data processing and storage purposes.Service Providers and Vendors.
• Service Providers and Vendors. We share Personal Information with authorized third-party agents, contractors, and service providers who act on our behalf to support website hosting, data analysis, payment processing, order fulfillment, IT infrastructure, customer service, email delivery, marketing, and auditing.Channel Partners and Resellers.
• Channel Partners and Resellers. If you inquire about Solutions typically fulfilled through channel partners or resellers, we may share your information with those parties, who may also inform you about third-party products or services that may be of interest.Business Transactions.
• Business Transactions. In connection with a merger, acquisition, asset sale, consolidation, restructuring, or financing, we may disclose Personal Information to the relevant parties.Legal Requirements and Safety.
• Legal Requirements and Safety. We will disclose Personal Information to law enforcement, government authorities, or other third parties as required to comply with applicable law or legal process, meet national security requirements, or protect the rights, property, or safety of Glean, our partners, or others.With Your Consent.
• With Your Consent. We may share Personal Information in other ways when we notify you and obtain your consent.Aggregated or Anonymized Data.
• Aggregated or Anonymized Data. We may share data in a form that cannot reasonably be used to identify you.

To opt out of sharing for third-party marketing purposes, contact privacy@glean.com.

5. Retention of Personal Information

We retain Personal Information only as long as necessary to fulfill the legitimate business purposes for which it was collected, or as required to meet legal, accounting, reporting or other business obligations; resolve disputes; protect assets; and enforce agreements.

In determining retention periods, we consider the nature and sensitivity of the information, the risk of unauthorized use or disclosure, whether purposes can be achieved through other means, and applicable legal requirements.

6. Security of Personal Information

We implement physical, administrative, and technical safeguards designed to protect your Personal Information from unauthorized access, use, or disclosure. We contractually require our suppliers to maintain equivalent protections. Notwithstanding these measures, no data transmission or storage system can be guaranteed to be fully secure.

7. Cookies and Web Technologies

We use cookies, embedded web links, web beacons, and similar technologies to collect standard information your browser sends, including browser type, IP address, and clickstream behavior, in order to improve usability, performance, and content relevance.

Our websites may include interactive widgets provided by third parties. Personal information collected through those widgets is governed by the privacy policies of the companies that created them.

Our websites do not currently recognize or respond to “Do Not Track” signals from browsers. If this changes, we will update this Privacy Statement accordingly.

8. Linked Websites and Third-Party Forums

Our websites may contain links to third-party websites and services outside our control. This Privacy Statement does not apply to those sites, and we encourage you to review their privacy policies.

If you participate in discussion forums, community pages, or chat rooms on Glean websites, be aware that information you share there may be publicly accessible and beyond our control. To request removal of Personal Information from a forum or blog, contact privacy@glean.com. In certain circumstances, removal may not be possible.

9. International Data Transfers

Glean is a global organization. Your Personal Information may be transferred to, and processed in, the United States or other jurisdictions where data protection laws may differ from those in your country of residence. By using our websites, where applicable law permits, you consent to such transfers.

• ‍Legal Basis for Processing. For website and other Business Operations, we process your Personal Information on the basis of contract performance, legitimate interests, or your consent. Controller vs. Processor.
• Controller vs. Processor. When Glean acts as data controller (e.g., for website interactions or direct marketing), submit requests to privacy@glean.com. When Glean acts as data processor (e.g., for Solutions provided through your employer), the data controller is the customer organization.Identity Verification.
• Identity Verification. We may verify submitted information (which may include name, email, company, and country/state) before fulfilling any data subject request.

10. Your Privacy Rights

A. Rights: General Data Protection Regulation (GDPR) – EEA, UK, and Switzerland 

For transfers from the European Economic Area (EEA), we rely on Standard Contractual Clauses approved by the European Commission to ensure equivalent protections. See also Section 11 regarding the EU–U.S. Data Privacy Framework.

If you are located in the EEA, UK, or Switzerland, you have the following additional rights under the GDPR and equivalent laws:

• The right to object to processing or request restriction of processing;
• The right to data portability;
• The right to withdraw consent at any time (without affecting the lawfulness of prior processing);
• The right to lodge a complaint with your local data protection authority.

To exercise these rights, contact: privacy@glean.com, or write to Glean Technologies, Inc., Attn: Privacy Department, 634 2nd Street, San Francisco, CA 94107, USA.

Glean cooperates with EU data protection authorities (DPAs), the UK ICO, and the Swiss Federal Data Protection and Information Commissioner regarding unresolved complaints relating to data transferred from those jurisdictions.

B. Rights: CCPA/California Privacy Rights Act (CPRA)–California

California residents have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request a copy of the specific pieces of Personal Information collected, used, and disclosed about you over the past 12 months, including the sources, purposes, and categories of third parties involved.
• Right to Delete: You have the right to request deletion of Personal Information we have collected, subject to certain exemptions (e.g., where required to detect security incidents, complete a transaction, or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate Personal Information.
• Right to Opt Out of Sharing: You have the right to request to opt out of sharing of your Personal Information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA/CPRA right.

California Shine-the-Light Law. California residents have the right to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of Personal Information disclosed to those parties.

To exercise these rights, contact: privacy@glean.com, or write to Glean Technologies, Inc., Attn: Privacy Department, 634 2nd Street, San Francisco, CA 94107, USA. 

No Sale of Personal Information. Glean does not sell, and has not sold in the preceding 12 months, Personal Information as defined under the CCPA. Because Glean sells enterprise products to businesses rather than directly to consumers, we do not knowingly collect Personal Information from minors.

Categories of Personal Information Collected and Disclosed (Past 12 Months):

Pour soumettre une demande, envoyez un e-mail à privacy@glean.com. Les agents autorisés peuvent soumettre des demandes au nom d’un résident de Californie avec une autorisation écrite signée par le résident, ou une procuration en vertu des sections 4121–4130 du Probate Code. Nous pouvons vérifier l’autorité de l’agent et pouvons contacter directement le résident pour confirmer la demande.

C. Droits : Loi générale sur la protection des données (LGPD)–Brésil 

Si vous êtes situé au Brésil, vous disposez de certains droits en vertu de la Lei Geral de Proteção de Dados (LGPD). Sous réserve de certaines limites, vous avez le droit d’obtenir ce qui suit en relation avec vos Informations personnelles : 

• Confirmation de l’existence d’un traitement  
• Accès aux données  
• Correction des données incomplètes, inexactes ou obsolètes  
• Anonymisation, blocage ou suppression des données inutiles, excessives ou traitées illégalement, en non-conformité avec la législation brésilienne  
• Portabilité des données vers un autre prestataire de services ou de produits, sur demande expresse, conformément à la législation brésilienne, sous réserve des secrets commerciaux et industriels
• Suppression des Informations personnelles traitées avec votre consentement, sauf lorsque la conservation des données est nécessaire afin de respecter des obligations légales, contractuelles et réglementaires de sauvegarder et d’exercer des droits, y compris dans le cadre de procédures judiciaires, administratives et d’arbitrage ou comme l’exige autrement la législation applicable
• Informations sur les entités publiques et privées avec lesquelles Glean a partagé des données  
• Informations sur la possibilité de ne pas fournir de consentement et les conséquences d’un refus  
• Retrait du consentement via une procédure gratuite et facilitée, avec ratification du traitement effectué avant la demande de suppression  
• Révision des décisions prises uniquement sur la base d’un traitement automatisé des données personnelles qui affectent vos intérêts, y compris les décisions visant à définir votre profil personnel, professionnel, de consommation et de crédit ou des aspects de votre personnalité et
• Informations sur les critères et les procédures utilisés pour la prise de décision automatisée, sous réserve des secrets commerciaux et industriels.

Pour exercer ces droits, contactez : privacy@glean.com, ou écrivez à Glean Technologies, Inc., À l’attention de : Privacy Department, 634 2nd Street, San Francisco, CA 94107, USA. 

11. Cadre UE–États-Unis de protection des données (Data Privacy Framework)

Glean a certifié auprès du Department of Commerce qu’elle adhère aux Principes du Cadre UE-États-Unis de protection des données (DPF), à l’extension Royaume-Uni du Cadre UE–États-Unis de protection des données, ainsi qu’au Cadre Suisse–États-Unis de protection des données, et s’engage à respecter l’ensemble des Principes pertinents de ces cadres. Glean est un participant certifié répertorié sur le site du Data Privacy Framework à l’adresse www.dataprivacyframework.gov.

Dans la mesure où un conflit existe entre la présente Déclaration de confidentialité et les Principes applicables du Data Privacy Framework, les Principes pertinents prévaudront. Pour en savoir plus sur le programme du Cadre UE-États-Unis de protection des données, l’extension Royaume-Uni et le Cadre Suisse-États-Unis de protection des données, veuillez consulter  www.dataprivacyframework.gov. 

Arbitrage contraignant. Sous certaines conditions, les personnes peuvent recourir à un arbitrage contraignant pour des plaintes de conformité au DPF non résolues par l’un quelconque des autres mécanismes du DPF. Pour plus d’informations, voir l’Annexe I des Principes du DPF à l’adresse https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

Compétence de la FTC. Glean est soumise aux pouvoirs d’enquête et d’exécution de la U.S. Federal Trade Commission.

Responsabilité en cas de transfert ultérieur. Glean utilise des clauses contractuelles types pour les transferts ultérieurs vers des tiers, sauf si nous pouvons démontrer que nous n’étions pas partie aux événements à l’origine de tout dommage.

12. Nous contacter et comment soumettre des demandes

Pour toute question, correction ou demande relative à la confidentialité, quelle qu’en soit la nature :

E-mail : privacy@glean.com 
Courrier : Glean Technologies, Inc., À l’attention de : Privacy Department, 634 2nd Street, San Francisco, CA, 94107, États-Unis
Délégué à la protection des données : Michael Moore, service juridique

Nous accordons de l’importance à votre vie privée. Nous accuserons réception des demandes et y répondrons dans un délai de 30 jours ou comme l’exige autrement la législation applicable.

13. Mises à jour de la présente Déclaration de confidentialité

Nous pouvons mettre à jour la présente Déclaration de confidentialité de temps à autre. La poursuite de l’utilisation de nos sites web après la publication des modifications vaut acceptation de la Déclaration de confidentialité révisée. Nous vous recommandons de consulter cette page périodiquement afin de rester informé de toute mise à jour.