How LegalZoom is modernizing their workforce and enhancing token efficiency with Glean
Introduction
LegalZoom is a legal technology company that has spent more than 25 years transforming how people and businesses navigate the legal system, supporting more than 9 million legal milestones along the way. They help clients form businesses, manage compliance, protect intellectual property, and create estate plans backed by the tools, technology, and trusted guidance they need. LegalZoom's mission is to make legal processes more manageable and put people in control of their legal needs.
Avant Glean
Before Glean, LegalZoom's intranet was falling short of what its workforce needed. Adoption sat below 10%, information was often outdated, and employees were spending significant time searching for answers scattered across too many sources and files. The coordination cost of simply finding the right information was mounting.
LegalZoom needed a solution that could replace its intranet altogether and make information easy to find and organize, without requiring a dedicated professional services team or heavy technical lift to set up and maintain. Most importantly, they needed a platform that could scale with LegalZoom as they continued their AI transformation journey, with the ability to enhance even more complex workflows with AI.
That’s why they turned to Glean.
Avec Glean
Internal search and context discovery
LegalZoom's intranet had less than 10% adoption before Glean, held back by outdated content that was hard to find and organize. Glean replaced it as the company's enterprise search layer, driving a sustained 70 to 90 percent of monthly active users. Employees have gradually made Glean Assistant the primary way to find information across the company, particularly with its ease of use and high-quality user experience for surfacing internal context.
Agents tailored for everyday workflows
Working with Glean, LegalZoom's People and Places team built agents tackling everything from annual performance reviews to everyday HR questions to recurring HR admin work.
Running in a dedicated Slack channel, this Glean-in-Slack agent answers everyday questions on topics like T&E and stock administration that used to be scattered across different distribution lists, and routes a question to a ticket only when it truly needs a human. In just a few months since launch, it’s already logged thousands of runs from hundreds of distinct users, consolidating what had been a fragmented tier-one support experience into a single tool.
Launched to assist during LegalZoom's performance cycles, this agent pulls together an employee’s full year of activity and produces a complete self-review draft as a starting point for the final review. Built with Glean's help, making the agent model-agnostic, the team was able to swap in a stronger model across the entire company in three clicks rather than rebuilding the agent, and it went on to become LegalZoom's most-used agent to date.
Slides, made easy
Creating presentation decks was a recurring, time-consuming task at LegalZoom. Glean's built-in slide deck generator solved that for users by leveraging context Glean already had, and enabling employees to generate and edit decks directly in Canvas. It meant LegalZoom could skip buying a specialized tool altogether, turning what was once a costly workaround into a fast, built-in part of everyday work using a tool that was widely adopted and liked by the organization.
Token Optimization
With Glean allowing each user to select the best model for the job they need done, LegalZoom’s David Lee, Director of People and Places Enablement, has seen Glean as the ideal platform to grow with them as they transform their business. As he put it, “Glean stands out because it delivers context above all else. In other platforms, it would take a huge number of tokens to recreate the same depth of context. Because Glean is native and the data is already indexed and loaded, the value is immediate.”
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